1 reviews | Active since Aug 2014
TERRIBLE CUSTOMER Service!!!!
My mom made a payment for November on her bank app which she was told she did not pay. She was asks to provide her bank statement and she did and was told that the amount is reflecting at head office system but it will reflect in store in a few days and her balance will be adjusted. This has not been done since November 2021. She has been in store (Phola Mall in Mpumalanga) 3 times to ask for assistance and they keep saying the amount will reflect. Today she received a message saying that she urgently needs to pay the amount which she did but they did not update their system since November. This is very frustrating because it will accumulate areas / interest which she will have to pay when she has been paying well consistently. I have contacted them on them on their whatsapp and they sat the amount is reflecting on their system but yet she gets an SMS that she is owing. Please help to fix this.
Thanks for your response. Kindly send my mother a statement to her email address that is in your system which reflects that you have resolved this by reflecting it on the balance ( meaning her balance should have decreased by this amount you have been saying she owes but she did pay).
I'm asking for the statement due to that I do trust your word because you have been telling that it is resolved when you haven't actually resolved it (for a while 3months) therefore we would like to see this reflected on paper in her statement.
Thanks for your response. Kindly send my mother a statement to her email address that is in your system which reflects that you have resolved this by reflecting it on the balance ( meaning her balance should have decreased by this amount you have been saying she owes but she did pay).
I'm asking for the statement due to that I do trust your word because you have been telling that it is resolved when you haven't actually resolved it (for a while 3months) therefore we would like to see this reflected on paper in her statement.
Thanks for your response. Kindly send my mother a statement to her email address that is in your system which reflects that you have resolved this by reflecting it on the balance ( meaning her balance should have decreased by this amount you have been saying she owes but she did pay).
I'm asking for the statement due to that I do trust your word because you have been telling that it is resolved when you haven't actually resolved it (for a while 3months) therefore we would like to see this reflected on paper in her statement.
Thanks for your response. Kindly send my mother a statement to her email address that is in your system which reflects that you have resolved this by reflecting it on the balance ( meaning her balance should have decreased by this amount you have been saying she owes but she did pay).
I'm asking for the statement due to that I do trust your word because you have been telling that it is resolved when you haven't actually resolved it (for a while 3months) therefore we would like to see this reflected on paper in her statement.
Thanks for your response. Kindly send my mother a statement to her email address that is in your system which reflects that you have resolved this by reflecting it on the balance ( meaning her balance should have decreased by this amount you have been saying she owes but she did pay).
I'm asking for the statement due to that I do trust your word because you have been telling that it is resolved when you haven't actually resolved it (for a while 3months) therefore we would like to see this reflected on paper in her statement.
Thanks for your response. Kindly send my mother a statement to her email address that is in your system which reflects that you have resolved this by reflecting it on the balance ( meaning her balance should have decreased by this amount you have been saying she owes but she did pay).
I'm asking for the statement due to that I do trust your word because you have been telling that it is resolved when you haven't actually resolved it (for a while 3months) therefore we would like to see this reflected on paper in her statement.