1 reviews | Active since Dec 2015
terrible customer service
I am terribly dissatisfied with the service i have received at the workshop branch at truworths. The cashier named Pumi , i cannot believe that a person like this works here, such a bad attitude, i called in in Saturday advised on my query she adv mam i will call u back cz i have a customer ,she never returned my call so i went to the store and she said mam theres nothing i can do , hello! We paid 4 express delivery, atleast call head office or someone ... She argues with me asks me mam what must i do?****** atleast make a few calls ..im tired of not getting good service, if it wasnt 4 us consumers she wouldnt have a job, who even hired her? She needs 2 respect her job. I am very upset ,i saw an adidas takkie that i liked,didnt have my size,paid 4 it but im still waiting! I dont get that treatment from the Phoenix Plaza branch, those guys r a good bunch, they are so helpful.Truworths is my favourite its like heaven when i walk in, and then you get the unappreciative who just spoils it!!!
Thank you for your post.
At Truworths, we mandate our staff to provide our customers with service of international standards and to always assist customers in an efficient and professional manner.
It therefore concerns us to read of your recent experience at our store. We immediately escalated this matter to the manager of the store to investigate. Whilst the consultant was unable to recall the incident she has apologized for the manner in which you felt you were assisted on the day.
We believe that the Store Manager has contacted you to apologize and has verified that your parcel was delivered and that you collected it from the store on 09 December 2015. She has further addressed this matter with the consultant to ensure that our high service standards are upheld at all times.
We thank you for the feedback provided and encourage you to contact us on *** or via email on *** should you have any further suggestions or concerns.
Yours sincerely,
Lynn
Thank you for your post.
At Truworths, we mandate our staff to provide our customers with service of international standards and to always assist customers in an efficient and professional manner.
It therefore concerns us to read of your recent experience at our store. We immediately escalated this matter to the manager of the store to investigate. Whilst the consultant was unable to recall the incident she has apologized for the manner in which you felt you were assisted on the day.
We believe that the Store Manager has contacted you to apologize and has verified that your parcel was delivered and that you collected it from the store on 09 December 2015. She has further addressed this matter with the consultant to ensure that our high service standards are upheld at all times.
We thank you for the feedback provided and encourage you to contact us on *** or via email on *** should you have any further suggestions or concerns.
Yours sincerely,
Lynn