Terrible communication and client service

<p>My wife recently requested her surname be changed as we are now married. She then recieved an email from truworths notifiying her of the change and that her new store card will be completed within 2-3 weeks. </p> <p> </p> <p><br />Upon selecting a few items and wanting to pay the store card and use it agian for the items to keep our credit history going, we were declined by the cashier saying the card has been blocked. </p> <p>Communication is KEY! The email specifically read that they have received her request and that she will be issued a new card nothing explicitly regarding the card being blocked.</p> <p> </p> <p><br />If only the email ready take along your RSA ID in case any purchases or payments will be made as the card will be blocked. This would have saved us a lot of embarrassment.</p> <p> </p> <p><br />Additionally, why do you have a Truworths men’s cash desk and it’s not being utilised? 4 people in the mense department and I must still go stand in a very long queue in the ladies department. What’s purpose does it serve to have 2 cashiers in the ladies department with a massive queue while the other cash desks are operational. But no I am told “|go over there this till is closed”.</p> <p> </p> <p><br />Please better your communication, train your staff to speak properly and acknowledge I am the customer, hire more permanent staff and please use that cash desk in the men’s department! </p> <p> </p> <p><br />Every week I am having issues with this store, might as well take my business elsewhere. </p>