TB
Tharishka B
1 reviews | Active since Sept 2019
17 Sept 2019, 15:01
terrible
Truworths keeps sending me sms and statement for "my over due account" when they didn't debit me. i called several times informing them that i have given consent for a debit to be done but the next month i send up with the same battle.....they are terrible
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Replies (2)
Truworths's replyOfficial
17 Sept 2019, 15:52We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply17 Sept 2019, 15:52
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
19 Sept 2019, 14:56Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant department.
We can confirm that your debit order has been received and we thank you for making payment. Following the conversation you had with one of our consultants, we can confirm that your debit order date has been rectified.
We wish to apologise for any inconvenience caused as a matter of this.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant department.
We can confirm that your debit order has been received and we thank you for making payment. Following the conversation you had with one of our consultants, we can confirm that your debit order date has been rectified.
We wish to apologise for any inconvenience caused as a matter of this.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
Truworths's reply19 Sept 2019, 14:56
Official
Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant department.
We can confirm that your debit order has been received and we thank you for making payment. Following the conversation you had with one of our consultants, we can confirm that your debit order date has been rectified.
We wish to apologise for any inconvenience caused as a matter of this.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant department.
We can confirm that your debit order has been received and we thank you for making payment. Following the conversation you had with one of our consultants, we can confirm that your debit order date has been rectified.
We wish to apologise for any inconvenience caused as a matter of this.
We hope that we have adequately attended to this matter, should you require any further assistance kindly contact us directly on *** or e-mail *** and we will gladly assist you.
Kind regards,
Truworths Online Team