1 reviews | Active since Jul 2018
TAKING MY BUSINESS ELSEWHERE AFTER WORST SERVICE EXPERIENCED
In absolute disbelief! WORST SERVICE AND CUSTOMER SERVICE!!! Went in store and requested boots to be delivered to my home as the store didn't have the item in stock. It has been 10 x days and no one knows what is happening or where my parcel is????? I contacted customer service yesterday, 9 July 2018 and was told they will follow up and contact me back immediately. After not hearing anything I contacted them again! Third time I was told that the supervisor will get back to me before end of business.....Surprise surprise, NOTHING. Phoned this morning again (10 July @ 08:05) Zindile told me today that it takes 48 hours to follow up on a complaint and query regarding the whereabouts of my parcel?? When I asked to speak to her supervisor as this is a ridiculous turn around time, she placed me on hold and I am STILL on hold (been 25 minutes). WORST SERVICE I HAVE EVER HAD. Cancelling my account after over 20 years of loyalty and taking my money elsewhere.
Thank you for bringing your concerns to our attention.
At Truworths, we strive to provide our customers with an effortless shopping experience. We were therefore very concerned to read of your experience with your recent Fashion Delivery order.
We acknowledge your frustration regarding the way in which your order was handled, and immediately escalated this matter to the relevant department to investigate and address.
Further to this we confirm that our Customer Services Manager has been in contact with you to discuss your concerns raised, and we are pleased that your order has subsequent been delivered to you.
We wish to extend our sincerest apologies for this experience and hope that we were able to satisfactorily attend to your query.
Warm regards,
Truworths Online Team
Thank you for bringing your concerns to our attention.
At Truworths, we strive to provide our customers with an effortless shopping experience. We were therefore very concerned to read of your experience with your recent Fashion Delivery order.
We acknowledge your frustration regarding the way in which your order was handled, and immediately escalated this matter to the relevant department to investigate and address.
Further to this we confirm that our Customer Services Manager has been in contact with you to discuss your concerns raised, and we are pleased that your order has subsequent been delivered to you.
We wish to extend our sincerest apologies for this experience and hope that we were able to satisfactorily attend to your query.
Warm regards,
Truworths Online Team