1 reviews | Active since Feb 2010
Take money wrongly on the wrong date and don't want to give it back
<p>I received my statement in May and had to pay +/- R 300 which is suppose to go off my bank account on the 25th of the month. On 11th May, they take almost R 1000.00 from my bank. They take the money and will pay it back if I go to the bank and get my bank details confirmed with a stamp - SERIOUSLY - YOU TAKE THE MONEY PAY IT BAC****!!!!!!!!!!!!!!!!!!!</p>
I am in my office, you can call me on my cell or ********** 005
I am in my office, you can call me on my cell or ********** 005
Thank you for your post.
We have reviewed our records and can verify that the debit order date for your Truworths account has been for the 11th of each month as of December 2015, thus your bank account was debited on 11 June 2016.
We can confirm that we have contacted you in this regard and were able to resolve this matter for you. We have further amended the debit order details to have your bank account debited on the requested date.
We trust that we have satisfactorily attended to your query; should you have any further enquiries, comments or suggestions, please feel free to contact us on 021- ********** or via email on **********
Kind regards,
Truworths Online Team
Thank you for your post.
We have reviewed our records and can verify that the debit order date for your Truworths account has been for the 11th of each month as of December 2015, thus your bank account was debited on 11 June 2016.
We can confirm that we have contacted you in this regard and were able to resolve this matter for you. We have further amended the debit order details to have your bank account debited on the requested date.
We trust that we have satisfactorily attended to your query; should you have any further enquiries, comments or suggestions, please feel free to contact us on 021- ********** or via email on **********
Kind regards,
Truworths Online Team