cW
christa W
1 reviews | Active since Dec 2009
18 Jun 2015, 18:43
sweared at me by a consultant
I shortpaid by accident R75.00. I received 5 calls in 4 days about the R75. I explained we had death in the family and will pay and still yiu kept phonjng.<br> <br> I got frustrated today and went off on your consultant and the following was said<br> <br> GO ****ING PAU YOUR ACCOUNT THEN WE WILL STOP PHONING YOU<br> <br> I WANT ACTION TAKEN AGAINST THE CONSULTANT, I WANT AN APPOLOGY IN WRITING.<br> <br> YOU NEED TO TRAIN YOUR PEOPLE AND STOP HARRAZING PEOPLE IF WE EXPLAIN WHAT HAPPEND.<br> <br> WE PAID R150.00 TO COVER THE SHORTFALL ALREADY MONDAY FROM STANDARDBANK.
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Truworths's replyOfficial
25 Jun 2015, 11:44Hello heyjy46,
Thank you for your post and for informing us of your experience.
We value feedback from our customers as service excellence is vital to the growth and success of our business and is central to the Truworths philosophy. We therefore, train our staff to always treat customers in a professional and respectful manner.
The service described in your post is completely unacceptable and we do not condone this type of behavior from any of our staff members. As such we escalated this matter to our Collections Manager to address with the relevant consultant and emphasis was placed on the importance of upholding our high service standards.
Although the agent denied the allegation, the Collections Manager has apologized to you for the manner in which you felt the consultant assisted you.
Should you have any further comments or suggestions, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and for informing us of your experience.
We value feedback from our customers as service excellence is vital to the growth and success of our business and is central to the Truworths philosophy. We therefore, train our staff to always treat customers in a professional and respectful manner.
The service described in your post is completely unacceptable and we do not condone this type of behavior from any of our staff members. As such we escalated this matter to our Collections Manager to address with the relevant consultant and emphasis was placed on the importance of upholding our high service standards.
Although the agent denied the allegation, the Collections Manager has apologized to you for the manner in which you felt the consultant assisted you.
Should you have any further comments or suggestions, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply25 Jun 2015, 11:44
Official
Hello heyjy46,
Thank you for your post and for informing us of your experience.
We value feedback from our customers as service excellence is vital to the growth and success of our business and is central to the Truworths philosophy. We therefore, train our staff to always treat customers in a professional and respectful manner.
The service described in your post is completely unacceptable and we do not condone this type of behavior from any of our staff members. As such we escalated this matter to our Collections Manager to address with the relevant consultant and emphasis was placed on the importance of upholding our high service standards.
Although the agent denied the allegation, the Collections Manager has apologized to you for the manner in which you felt the consultant assisted you.
Should you have any further comments or suggestions, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and for informing us of your experience.
We value feedback from our customers as service excellence is vital to the growth and success of our business and is central to the Truworths philosophy. We therefore, train our staff to always treat customers in a professional and respectful manner.
The service described in your post is completely unacceptable and we do not condone this type of behavior from any of our staff members. As such we escalated this matter to our Collections Manager to address with the relevant consultant and emphasis was placed on the importance of upholding our high service standards.
Although the agent denied the allegation, the Collections Manager has apologized to you for the manner in which you felt the consultant assisted you.
Should you have any further comments or suggestions, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn