1 reviews | Active since Apr 2017
Sucks at online shopping
<p>They must have the worst online shopping service. They advertise 1-3 working days but do not deliver. When you call their Customer Care they cannot even confirm where your order is. They do not keep their clients up to date and they have no tracking system whatsoever for the customer to track their order. And the staff just cannot be bothered. I love Truworths but I will never purchse online from them again. They can go learn a thing or 2 from Mr Price who is very efficient with their online shopping service.</p>
We sincerely apologize for the service you received regarding your Fashion Delivery order and agree that it is unacceptable and certainly not the norm.
We have investigated your concerns and confirm that your order was processed on 11 April 2017. Whilst we do attempt to deliver within 3 working days from the date the order was processed, we established that a delay was caused on the part of the courier company contracted to do our deliveries. We have therefore raised this matter with the relevant representative at the courier company, to ensure that this remains an isolated incident.
In addition, we were concerned to read that you were not assisted when you inquired regarding the status of your order and have brought this to the attention of our Call Centre Manager to investigate and address.
We are pleased to confirm that your order was subsequently delivered to your preferred address on 20 April 2017.
We once again sincerely apologize and thank you for letting us know of your experience, as this gives us the opportunity to improve on the services we offer.
Should you have any further comments or suggestions, please contact us on *** or via email at ***.
Kindest regards,
Truworths Online Team
We sincerely apologize for the service you received regarding your Fashion Delivery order and agree that it is unacceptable and certainly not the norm.
We have investigated your concerns and confirm that your order was processed on 11 April 2017. Whilst we do attempt to deliver within 3 working days from the date the order was processed, we established that a delay was caused on the part of the courier company contracted to do our deliveries. We have therefore raised this matter with the relevant representative at the courier company, to ensure that this remains an isolated incident.
In addition, we were concerned to read that you were not assisted when you inquired regarding the status of your order and have brought this to the attention of our Call Centre Manager to investigate and address.
We are pleased to confirm that your order was subsequently delivered to your preferred address on 20 April 2017.
We once again sincerely apologize and thank you for letting us know of your experience, as this gives us the opportunity to improve on the services we offer.
Should you have any further comments or suggestions, please contact us on *** or via email at ***.
Kindest regards,
Truworths Online Team