1 reviews | Active since Feb 2017
Such poor service
<p>On Saturday the 28th of January myself and my boyfriend had the worst service from one of your authorized consultants at Truworths Cape , we did a payment but when we wanted to purchase a few items and the lady became very rude, she literally took my boyfriend ID and flopped it around and I quote "how can we purchase with such an ID " . I know the ID is not in the greatest condition but first of all my boyfriend had been waiting months for his new ID plus his truworths account card but that gives her no reason for that lady to treat us as we are not customers we have been buying by Truworths Cape Gate with his ID so I did not see a problem with it on Saturday.</p> <p>Please feel free to contact me on ********** 598</p>
Thank you for informing us of your recent experience at one of our stores.
At Truworths, we always encourage our staff to provide our customers with an effortless and pleasant shopping experience, by providing service that is both professional and efficient.
It is concerning to read of the manner in which you and your partner were assisted and we therefore alerted to the Store Manager of the incident. We were informed that he has subsequently contacted you to apologize and will address this matter with the staff member involved.
We thank you once again for letting us know of this and hope to see you in our stores again soon.
Please do not hesitate to contact us on *** or via email to *** should you have any further concerns, inquiries or suggestions.
Kindest regards,
Truworths Online Team
Thank you for informing us of your recent experience at one of our stores.
At Truworths, we always encourage our staff to provide our customers with an effortless and pleasant shopping experience, by providing service that is both professional and efficient.
It is concerning to read of the manner in which you and your partner were assisted and we therefore alerted to the Store Manager of the incident. We were informed that he has subsequently contacted you to apologize and will address this matter with the staff member involved.
We thank you once again for letting us know of this and hope to see you in our stores again soon.
Please do not hesitate to contact us on *** or via email to *** should you have any further concerns, inquiries or suggestions.
Kindest regards,
Truworths Online Team