1 reviews | Active since Feb 2018
Substandard Customer Service
I have an account with Truworths. Over the past few months it's client service has been harassing me with sms and phone calls regarding "an outstanding amount". My records show that's not true. I signed for a debit order to pay my account, it went well for few months until Truworths decided to mess it by debiting on the wrong date (31st instead of 25th). No genuine reason given. I therefore cancelled the debit order and opted to pay manually(in-store) which is an inconvenience. In December 2018 I paid a lump sum so that my installment can be in advance and save myself the inconvenience of going monthly fo payments. I know this will mess my credit record, but it has NOTHING to do with Truworths. I Will appreciate it if Truworths will resist the urge to call me or my work place. Can't wait to close my account and have peace.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We have reviewed your account and can confirm that a payment was made on 21 December 2018 for the amount of R800.00; however, your payment was not allocated as a pre-payment. This resulted in the account falling into arrears as the remaining amount went towards reducing your account balance.
We acknowledge your frustration and therefore, we have removed the arrears from your account. Furthermore, we wish to advise that for future reference, should you make a pre-payment on the account; we would encourage you to notify us immediately in order for us to note it accordingly on your account.
We can confirm that we tried contacting you to discuss your concerns raised, but have been regrettably unsuccessful and can further verify that this matter has been resolved in the interim.
We encourage you to contact us directly should you have any further queries on *** or e-mail ***.
Kind regards, Truworths Online Team
We have reviewed your account and can confirm that a payment was made on 21 December 2018 for the amount of R800.00; however, your payment was not allocated as a pre-payment. This resulted in the account falling into arrears as the remaining amount went towards reducing your account balance.
We acknowledge your frustration and therefore, we have removed the arrears from your account. Furthermore, we wish to advise that for future reference, should you make a pre-payment on the account; we would encourage you to notify us immediately in order for us to note it accordingly on your account.
We can confirm that we tried contacting you to discuss your concerns raised, but have been regrettably unsuccessful and can further verify that this matter has been resolved in the interim.
We encourage you to contact us directly should you have any further queries on *** or e-mail ***.
Kind regards, Truworths Online Team