SUBSTANDARD CLOTHES

I am a regular Truworths Botswana customer and I wish to lodge my complaint with you. Having exhausted all within the Botswana Truworths bureaucratic line to the country regional manager I wish to bring my issue to your attention. Hopefully this time it can be resolved in a way that's not only fair to truworths but also fair to myself as a customer.

In the year 2020 I purchased a shirt which would be described as a shell top, it was tiered with embroideries which flustered the design of the shirt. The fabric was quite thin as some of what would be considered cotton will be a much thinner cotton. Within 7 days of purchasing this shirt it got ********** on the back and I visited the branch where I purchased it in AIRPORT Junction Gaborone, Botswana to request the branch manager for assistance. She communicated with some of her seniors who asked that I try on the shirt to determine whether I bought a correct size and it being tight contributed to the shirt easily tearing off or was it a manufacturing fault. In this case the effects of covid were at a peak and therefore I could not go. When the time was ok I visited the store only to find that a decision was made by the head office regardless of offering me an opportunity to try on the shirt. Recently I tried to contact the Botswana regional manager on the same matter who just told me that she cant help me. As a regular customer, I feel this is very unfair handling of a matter (my interpretation is that it is seriously one sided), and the overall handling of the issue by a big retailer just makes shopping at truworths completely sour.

There are items I purchased such as winter ****** marry tracksuits which when washed and wringed on the line just lost the colour and I would communicate this without an intention of a refund because i would have had the item for several months, however, in this instance I had the shirt for only 7 days it it got ribbed.

Is there a way I can be assisted, some way to find the middle ground.

I demand a full refund or replacement for the substandard blouse I purchased.