1 reviews | Active since Mar 2011
Stupidity
Truworths call center is uneducated and unprofessional, they can't even give a client bank details of Truworths to make an online payment. I called them 2 x on the 28th of January for the banking details of Truworths just to be told I must go to the website I will find it there, what a way to treat a customer. Now to my horror Truworths did not get the payment I made on the 29th of January because of uneducated staff, management please educate/train your staff they rude and unprofessional. I've contacted my bank to trace the money because it went to a Truworths account but I don't know which one. Management if your staff calls me for non-payment I will be taking you to court. Management I need you to contact me as soon as possible to rectify this I will not tolerate this nonsense
Regards C Hendricks
Upon receipt of your post, we treated your query with urgency and have escalated your concerns raised to the relevant department to address.
We were informed that your query has been resolved and that your payment reflects on your account. Furthermore management will address the service issue with the consultants in question and actions will be taken internally.
We wish to advise that you can pay your Truworths account using your bank’s mobile banking app, or online by setting us up as a payment beneficiary on your bank account. For your convenience, you are able to search for, and add “Truworths Stores All Branches” or “Truworths & Uzzi” as a beneficiary, which will automatically appear on the bank's pre-defined list of payment beneficiaries.
Please ensure that you use your 14-digit Truworths account number as it appears on your account statement or Truworths card (the number only), so we are able to match the payment to your account.
We sincerely apologise for the manner in which you felt your query was attended to and hope that we were able to successfully address your issues in our response.
Should you have any queries, concerns or suggestions, we encourage you to contact us directly on 021- *** or via email *** .
Sincere apologies,
Truworths Online Team
Best regards,
Upon receipt of your post, we treated your query with urgency and have escalated your concerns raised to the relevant department to address.
We were informed that your query has been resolved and that your payment reflects on your account. Furthermore management will address the service issue with the consultants in question and actions will be taken internally.
We wish to advise that you can pay your Truworths account using your bank’s mobile banking app, or online by setting us up as a payment beneficiary on your bank account. For your convenience, you are able to search for, and add “Truworths Stores All Branches” or “Truworths & Uzzi” as a beneficiary, which will automatically appear on the bank's pre-defined list of payment beneficiaries.
Please ensure that you use your 14-digit Truworths account number as it appears on your account statement or Truworths card (the number only), so we are able to match the payment to your account.
We sincerely apologise for the manner in which you felt your query was attended to and hope that we were able to successfully address your issues in our response.
Should you have any queries, concerns or suggestions, we encourage you to contact us directly on 021- *** or via email *** .
Sincere apologies,
Truworths Online Team
Best regards,