Stupid Gift Policy on Returned Items

A friend purchased a dress for my birthday from Truworths (not sure which branch) and didn't ask for a gift receipt as she didn't know it was necessary to do so. THERE IS NO SIGN IN THE SHOP STATING THAT ONE HAS TO REQUEST A GIFT RECEIPT. The dress did not fit me so I tried to return it to Truworths at Clearwater Mall and asked for a voucher or the opportunity to replace the dress with another item from the store. Petunia told me flat out that I could not return the dress without a gift receipt. I feel this is such terrible customer service. Both Woolworths and Edgars allow one to return unsuitable items and will replace them either with a voucher or another item.

I was so furious that I requested Petunia to close my account. She phoned through to H/O and I spoke to someone who verified my details. She asked me why I wanted to close my account and I told her but she was not in the slightest bit interested. I was informed that my account was now closed and that I would receive an sms. The sms has never come through so I now have to waste my time and money phoning Truworths Clearwater again. I will never enter a Truworths store again. A ******* store with ******* clothes.