Struggling since Sep 2014 to get claim resolved

I have been retrenched last year August as soon as have received my documents from my ex employers I contacted Truworths to explain my situation.<br> <br> I was then told to email a few document to an email address. I then called two days later just to inquire if my documents have been received. No one had any idea of my documents and once again I had to repeat myself.<br> <br> A different email address was then given to me and again I forward the relevant documentation. Again I called and again NO one received my emails.<br> <br> I then went to the Bayside branch where I explained and asked if they could fax it to the relevant department. I asked for a confirmation slip , the assistant manager said that he cannot give me a slip, but assured me that it was delivered.<br> <br> I then waited a week or so and when I contacted them , no one received anything! I thenemailed again and again and again.<br> <br> In the interim I have made arrangements to make payments as being unemployed I can not pay the full installment.<br> <br> I have honoured my end of the deal , but ofcourse in the interim I have been handed over to their collection department, where I get harassed on a daily basis.<br> <br> To make a long story short. its been 5mnths