PO
Petunia O
1 reviews | Active since Jul 2010
09 Dec 2015, 14:17
Strip Search
I do not understand the whole point of being searched my personal belongings if your store has a scanner that is actively working.<br> Is it because of the location of the branch that this is happening? Whenever I go to any branch in town eg.Menlyn I do not get asked to search my bag.I feel like it is an invasion of privacy and the store policies needs to be consistent and not just because of where I shop.I am a long standing customer of Truworths and hate being subjected to a bag search because the \manager"there has an impression that the above branch is in a certain location.Then they needs to upgrade the security system of that branch.<br> <br> Totally unacceptable!!!"""
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Truworths's replyOfficial
14 Dec 2015, 14:33Hello olifant 26,
Thank you for your post.
At Truworths, we strive to always provide our customers with international standards of customer service excellence and a shopping experience that is both pleasant and effortless.
We acknowledge your unhappiness with the procedure followed by our store mentioned in your post. Whilst it was not their intention to cause you any inconvenience or upset, the store has deviated from our processes in this regard. This matter has therefore been escalated to the Area and Divisional Managers of the store.
We thank you for informing us of this matter and can assure you that your concerns will be addressed in earnest.
Should you have any further comments or suggestions, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
At Truworths, we strive to always provide our customers with international standards of customer service excellence and a shopping experience that is both pleasant and effortless.
We acknowledge your unhappiness with the procedure followed by our store mentioned in your post. Whilst it was not their intention to cause you any inconvenience or upset, the store has deviated from our processes in this regard. This matter has therefore been escalated to the Area and Divisional Managers of the store.
We thank you for informing us of this matter and can assure you that your concerns will be addressed in earnest.
Should you have any further comments or suggestions, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply14 Dec 2015, 14:33
Official
Hello olifant 26,
Thank you for your post.
At Truworths, we strive to always provide our customers with international standards of customer service excellence and a shopping experience that is both pleasant and effortless.
We acknowledge your unhappiness with the procedure followed by our store mentioned in your post. Whilst it was not their intention to cause you any inconvenience or upset, the store has deviated from our processes in this regard. This matter has therefore been escalated to the Area and Divisional Managers of the store.
We thank you for informing us of this matter and can assure you that your concerns will be addressed in earnest.
Should you have any further comments or suggestions, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
At Truworths, we strive to always provide our customers with international standards of customer service excellence and a shopping experience that is both pleasant and effortless.
We acknowledge your unhappiness with the procedure followed by our store mentioned in your post. Whilst it was not their intention to cause you any inconvenience or upset, the store has deviated from our processes in this regard. This matter has therefore been escalated to the Area and Divisional Managers of the store.
We thank you for informing us of this matter and can assure you that your concerns will be addressed in earnest.
Should you have any further comments or suggestions, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn