lM
liberate M
1 reviews | Active since Feb 2015
25 Feb 2015, 15:40
store refuse to honour terms and conditions
On the 15/02/15 I bought a cellphone from festival mall from 17/02/15 I noticed that the phone was switching itself off, then on the 20/02/15 I took the phone back the the store to have the store give me a new phone or be credited. Instead what I was told was that the consultant must be able to see what I was experiencing regarding my complaint about the phone or they have to take the phone to a repair center to be checked, which is not on their policy according to my knowledge if a hand set gives me a problem withing 7 days from purchase I should be given a new handset or be credited which the store did do.
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
13 Mar 2015, 16:50Hello liberate matsoso,
Thank you for bringing this matter to our attention.
Upon investigating your complaint, we have discussed this issue with the Admin Manager at the store in question. We were informed that on the day of your visit to the store, you were correctly advised, in accordance with our Returns Policy, that your phone would have to be evaluated before any decision could be taken.
We realize that you were not pleased with the decision taken, and apologise for any inconvenience caused as a result of this matter. We established that subsequent to the phone being sent for a warranty assessment, the decision was made to replace the handset for you.
We trust that we have acceptably resolved this matter. Should you have any other queries, kindly contact us on *** or e-mail ***.
Kind regards,
Charmaine
Thank you for bringing this matter to our attention.
Upon investigating your complaint, we have discussed this issue with the Admin Manager at the store in question. We were informed that on the day of your visit to the store, you were correctly advised, in accordance with our Returns Policy, that your phone would have to be evaluated before any decision could be taken.
We realize that you were not pleased with the decision taken, and apologise for any inconvenience caused as a result of this matter. We established that subsequent to the phone being sent for a warranty assessment, the decision was made to replace the handset for you.
We trust that we have acceptably resolved this matter. Should you have any other queries, kindly contact us on *** or e-mail ***.
Kind regards,
Charmaine
Truworths's reply13 Mar 2015, 16:50
Official
Hello liberate matsoso,
Thank you for bringing this matter to our attention.
Upon investigating your complaint, we have discussed this issue with the Admin Manager at the store in question. We were informed that on the day of your visit to the store, you were correctly advised, in accordance with our Returns Policy, that your phone would have to be evaluated before any decision could be taken.
We realize that you were not pleased with the decision taken, and apologise for any inconvenience caused as a result of this matter. We established that subsequent to the phone being sent for a warranty assessment, the decision was made to replace the handset for you.
We trust that we have acceptably resolved this matter. Should you have any other queries, kindly contact us on *** or e-mail ***.
Kind regards,
Charmaine
Thank you for bringing this matter to our attention.
Upon investigating your complaint, we have discussed this issue with the Admin Manager at the store in question. We were informed that on the day of your visit to the store, you were correctly advised, in accordance with our Returns Policy, that your phone would have to be evaluated before any decision could be taken.
We realize that you were not pleased with the decision taken, and apologise for any inconvenience caused as a result of this matter. We established that subsequent to the phone being sent for a warranty assessment, the decision was made to replace the handset for you.
We trust that we have acceptably resolved this matter. Should you have any other queries, kindly contact us on *** or e-mail ***.
Kind regards,
Charmaine