Store open late - customer care don't care

<p>I had a crises and had to get a new pair of pants as soon as the store on the corner of Simmonds and Fox streets in Jhb CBD opens. I got there at 09:00 and no sign of opening. They have the steel doors still locked. At 09:07 I phoned customer care and waited very long before my call was answered. I asked the lady what time does the store open and she said normal time. I asked what is normal time and she said 09:00. I asked her to confirm the current time and she realised where it is leading to and asked me to hold. I held for a few minutes and when she answered again she said that they only work with customer accounts. She also said that she sits in Cape Town and cannot help. My response was that Customer Care only Care about a Customer's account and not anything else. Ridiculious!! She said I must hold again. The phone rang for a very long time. I eventually hang up and left because the store was still closed and no sign of anybody around to unlock the locks on the steel doors. I had a simi**** situation a few months back where the same store openened long after 09:00. We are all busy and have limited time. It is very poor customer service from the store and even more from the Customer Care line. </p>