Store manager tells me to go buy a cellphone from another retailer

Went to truworths Pavilion about 2 weeks ago, specially to buy a cellphone, was so excited but only to reach and be disappointed, as their Rica system was offline , asked the lady to try for the sale, was told only 2 cell phone sales went through after 1pm, she didn't want to even try, I then asked for the store manager (Theo). Came and told us there was nothing he could do, Went home dissapointed, Called the store 2 days later , sales lady told us still offline, Then I asked for the store manager (Theo) as he had asked me to call him before I come in, he was surprised to here that they were still offline, I told him that what was the problem, 3 days gone by and I want to buy a phone, to my shock he tell me over the phone there is nothing he can do and "if you need a phone so urgent, go buy it from another retailer ". That made me more furious, Why would I bother to come to your store and phone so many times if I wanted to buy the phone from another retailer, is this what they were telling other customers as well, The next morning i called the Gateway branch, spoke to a black gentlemen who was so helpful, he told me they are not having any problems with Rica, I Drove all the way to gateway, he helped us, no fuss, what good service, that guy should be a store manager, Staff at Truworths should realize that besides spending the money on the card, it cost money to come buy the item, in my case it cost me 2 trips for 1 item, and that is frustrating , so they should think before giving customers stupid advise