1 reviews | Active since Feb 2017
Store manager's stinging attitude
<p>i bought a perfume in truworths lakeside mall, when i got home it didnt smell the same as the tester when i went back the ladies in the store said to me yes they dont smell the same they called the manager for me who was very rude to me and told me to leave her store after telling her that i dont want the way she speaks to me. So isaid call the head office for me she said she can not make her bill high i must go call them my self else where.</p>
Thank you for your post.
We acknowledge receipt of your complaint via our Call Centre on 10 February 2017.
We believe that one of our consultants has contacted you to discuss your concerns and further liaised with the relevant Store Manager in this regard.
We were further informed that on the day of your return the perfume did not present the fault described in your post and therefore your request for the return was declined. Subsequent to your complaint this matter was escalated to a representative for the Bvlgari fragrance, who has agreed to conduct an assessment on the fragrance you purchased to verify the fault.
We can confirm that our consultant has called you to inform you of this and requested your return at your earliest convenience for the fragrance to be assessed.
We trust that this matter will be successfully resolved once the assessment has been concluded.
Kind regards,
Truworths Online Team
Thank you for your post.
We acknowledge receipt of your complaint via our Call Centre on 10 February 2017.
We believe that one of our consultants has contacted you to discuss your concerns and further liaised with the relevant Store Manager in this regard.
We were further informed that on the day of your return the perfume did not present the fault described in your post and therefore your request for the return was declined. Subsequent to your complaint this matter was escalated to a representative for the Bvlgari fragrance, who has agreed to conduct an assessment on the fragrance you purchased to verify the fault.
We can confirm that our consultant has called you to inform you of this and requested your return at your earliest convenience for the fragrance to be assessed.
We trust that this matter will be successfully resolved once the assessment has been concluded.
Kind regards,
Truworths Online Team
I got a call and i was told that its open so they take it and there is nothing they can do since the store manager is sticking to her word. The lady that called me by the name of Lindo claiming to be the complains supervisor said to me when i walked out of the store i was a happy customer so why do i now want to come and complain later and i told her that i was happy before opening the box and she said to me the store manager has spoken and thats it, since your calls are recorded you can go and listen to the conversation.
I got a call and i was told that its open so they take it and there is nothing they can do since the store manager is sticking to her word. The lady that called me by the name of Lindo claiming to be the complains supervisor said to me when i walked out of the store i was a happy customer so why do i now want to come and complain later and i told her that i was happy before opening the box and she said to me the store manager has spoken and thats it, since your calls are recorded you can go and listen to the conversation.