1 reviews | Active since Jul 2014
Store decline an Exchange or Refund for a Chanel Blue Prefume wich is off or an immitation
Bought Chanel Blue Perfume 100ml from Truworths Century City for R2400. Honestly speaking was very puzzled due to the fact that the perfume either is off or a imitation. Called the Truworths Customer Care Center Friday the 26 April 2019. Then was advice by the agent that before a log a complain I first need to consult the branch, then take it from there.
Drove to Canal Walk Saturday morning was assisted by Thandeka the cashier then she called Ntsiki the Supervisor. Then was promised that the matter would be investigated then she promised that by Monday the 29 I will personally receive a call for feedback. Tuesday I called the Customer Call Center for feedback. Was assisted by a Customer Care Agent Nandipha. She asked for my number then she promised that the store manager will give me a call as soon as she returns to the store.
Few minutes later recieved a call from Emy the Floor Manager telling me that the investigation has been done and unfortunately they are not going to refund me or exchange the perfume, I will need to come to the branch to pick up the faulty perfume.
HONESTLY SPEAKING I AM TOTALLY UNHAPPY AND DISAPPOINTED ABOUT THE OUTCOME OF THE WHOLE MATTER.
I HAVE BEEN A TRUWORTHS CUSTOMER FOR SOME TIME AND IT IS THE FIRST TIME I AM NOT HAPPY WITH BOTH THE PRODUCT AND SERVICE RENDERED. TO PAY FOR SIX MONTHS FOR AN IMITATION OR A PRODUCT WHICH IS OFF.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Please its almost a month and I will end up paying for something which still need clarity.
Please its almost a month and I will end up paying for something which still need clarity.
I personally ask for an formal letter from Emmy producing the test results which were performed from the fault perfume but up until today have not received any formal correspondence from Truworts Canal Walk.
The only email I got from Truworths is from Jaco starting exactly what Emmy told me two day after leaving my perfume to be tested by the store.
I never wanted app**** for refund. I came to Truworths Canal Walk for two things product and service.
The product is the one I am not happy with, and since I am not a enterprise with resources my word do not make any difference.
The service which was provided to me is for African South Africans. Thanks Truworths but still I would really appreciate is I can be emailed the results of the two test which were done with my product.
Basic service delivery is a right for every Customers.
I'm really dissatisfied and disappointed about the outcome of this whole thing.
I personally ask for an formal letter from Emmy producing the test results which were performed from the fault perfume but up until today have not received any formal correspondence from Truworts Canal Walk.
The only email I got from Truworths is from Jaco starting exactly what Emmy told me two day after leaving my perfume to be tested by the store.
I never wanted app**** for refund. I came to Truworths Canal Walk for two things product and service.
The product is the one I am not happy with, and since I am not a enterprise with resources my word do not make any difference.
The service which was provided to me is for African South Africans. Thanks Truworths but still I would really appreciate is I can be emailed the results of the two test which were done with my product.
Basic service delivery is a right for every Customers.
I'm really dissatisfied and disappointed about the outcome of this whole thing.