1 reviews | Active since Aug 2014
store assistants unwilling to assist to exchange size in a gift received
im writing this with utter disgust and disappointment in uzzi in southgate mall , I had received a hoodie as a gift but unfortunately was in the wrong size , I went there to just exchange It for a bigger size but when I got there the people working there insisted I have a slip and flat out refused to help me , when I had made it clear that I had no slip they told me right that I need to leave the shop because theres nothing they can do for me . my issue here is I didn't want the money back nor another item all I needed was a bigger size . im really disappointed .
Thank you for your post.
We acknowledge the frustration that customers experience when attempting to exchange a garment without a gift receipt, or any other proof of purchase. One of the conditions of our Returns Policy is that, in order to facilitate an effortless return, all unsuitable merchandise, including gifts, must be returned with the original invoice or gift receipt. A gift receipt can be requested at the time of purchasing the gift as the price of the item is masked.
We confirm that the store you attempted to exchange the item at, correctly informed you that an exchange will only be allowed if all the criteria of our Returns Policy are met. As our policy is in place in order to protect all our customers, it is imperative that such a policy is adhered to at all times.
This matter has since been brought to the attention of the relevant Store Manager who has been in contact with you and to ensure continuity of our high service standards. We are pleased that we have acceptably responded to your query and we look forward to seeing you in our stores again soon.
Kind regards,
Truworths Online Team
Thank you for your post.
We acknowledge the frustration that customers experience when attempting to exchange a garment without a gift receipt, or any other proof of purchase. One of the conditions of our Returns Policy is that, in order to facilitate an effortless return, all unsuitable merchandise, including gifts, must be returned with the original invoice or gift receipt. A gift receipt can be requested at the time of purchasing the gift as the price of the item is masked.
We confirm that the store you attempted to exchange the item at, correctly informed you that an exchange will only be allowed if all the criteria of our Returns Policy are met. As our policy is in place in order to protect all our customers, it is imperative that such a policy is adhered to at all times.
This matter has since been brought to the attention of the relevant Store Manager who has been in contact with you and to ensure continuity of our high service standards. We are pleased that we have acceptably responded to your query and we look forward to seeing you in our stores again soon.
Kind regards,
Truworths Online Team