jG
jade G

1 reviews | Active since Nov 2013

20 Aug 2016, 13:36

STOP CALLING ME!!!!

<p>I HAVEN'T SLEPT IN WEEKS!!! I FINALLY FALL INTO A DEEP SLEEP AND TRUWORTHS CALLS IN ONE OF THEIR AUTOMATED RESPONSES REGARDING AN INCREASE!!!! I TOLD YOU IN THE WEEK I AM NOT INTERESTED WHEN YOU CALLED!!!!!!!!!!REMOVE MY NUMBER. DELETE MY ACCOUNT WHATEVER. JUST LEAVE ME THE F ALONE!!!!!!!!!</p> <p> </p> <p>Why am I anyway being called on a saturday. Do you have nothing better to do? Also why would you push people to buy more on credit than what they can afford. Are you for bad debt and ****ing people with stress!!! </p>

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Replies (1)
Truworths
Truworths's reply25 Aug 2016, 12:20
Official

Thank you for your post.

As part of a strategy to provide customers with an effortless option to the account limit increase process, your account was selected to receive an automated call in this regard. Once the call is answered the customer should immediately be connected to an agent.

We have escalated this matter to the relevant Call Centre management team to have your number removed from the current and future campaigns as such you should no longer receive any further calls of this nature.

We regret that we were unable to reach you on the number provided in your post however trust that we were able to satisfactorily clarify and resolve this matter with our response.

We further sincerely apologize for any inconvenience or frustration caused as result of this matter.

Sincerely yours,

Truworths Online Team