1 reviews | Active since Jan 2015
****** cell phone
<p>Yesterday the 29/06/2016. I was shopping in Boulders Truworths. My phone was ****** while I was shopping. We tried calling and it was ringing for about 10 minutes. To my surpise, I was told that there are no cameras in store to check how I lost my phone.</p> <p>I am complaining because this is my second phone I am losing during Truworths sale in Boulders and the management is no doing anything to protect their customers. I still dont believe there is a shop with no cameras.</p> <p>Truworths management must do something about this. </p>
Thank you for bringing this matter to our attention.
At Truworths, providing our customers with an effortless and pleasant shopping experience is of fundamental importance to us and we are thus truly concerned to read of your recent experience.
Although it is the responsibility of the customers to protect their personal property, we wish to take this opportunity to express our regret at the misfortune of this incident.
We can confirm that we have brought this matter to the attention of the Area Manager who will alert the store management to be more vigilant for incidents of this nature occurring in store.
We once again wish to convey our deepest regret for the loss of your property and whilst we were unable to reach you on the number provided in your post we trust that were able to adequately attend to this matter for you.
Sincerely yours,
Truworths Online Team
Thank you for bringing this matter to our attention.
At Truworths, providing our customers with an effortless and pleasant shopping experience is of fundamental importance to us and we are thus truly concerned to read of your recent experience.
Although it is the responsibility of the customers to protect their personal property, we wish to take this opportunity to express our regret at the misfortune of this incident.
We can confirm that we have brought this matter to the attention of the Area Manager who will alert the store management to be more vigilant for incidents of this nature occurring in store.
We once again wish to convey our deepest regret for the loss of your property and whilst we were unable to reach you on the number provided in your post we trust that were able to adequately attend to this matter for you.
Sincerely yours,
Truworths Online Team