STOCK ENQUIRY

I’ve spent the best part of the day trying to source an item of clothing from a number of your branches,(Mall of Africa,Greenstone) but to no avail After being cut off 3 times in a row by the Greenstone branch,I opted to contact Customer service (Nolothando)where I was informed of the branches with stock available . As the branches are not situated in Gauteng I was informed that the best option would be to order online ,this I tried, but it wasn’t possible as it showed the item as Out of stock,despite being told there are branches with stock. I was also informed that as I’m not an account holder they aren’t able to request the item to be transferred from another branch I spend a considerable amount of money with your store & was made to feel that due to me being a cash paying customer I wasn’t going to be attended to any further .The process is cast in stone & no one is prepared to go the extra mile. I was even told I have to come into the store to open an account Whatever happened to Customer service Perhaps your staff need to be reminded that Cash is King & that’s what pays their monthly salaries,unlike the account holders that pay in dribs & drabs

The item I requested is as follows Type is 8738 and the Style is 838