1 reviews | Active since May 2017
Stinky service Truworths Vincent Mall EL
<p>My hubby bought me clothes for the funeral on the 6th in Carltonville Mall then there was a shoe I like but with no size but the lady ordered the shoe in East London where I was going for the funeral ..They said the shoe will be available On Frid the 12th of May 2017 ...remember at TRW Carltonville my hubby was there and they told us that I need to get a certified copy of my hubby's Id and their slip when I go to collect the shoes ..to my surprise an Indian lady who is a Manager in TRW Vincent Park in East London refused to assist me saying she need a written permission letter from my hubby as an account holder to state that I must use his account my hubby faxed the signed letter And His id Copy She still refused To Assist Saying MY Hubby Should Take That Letter To The Nearest TRW remember my hubby is at work at that time I asked my hubby to call and speak to that Indian lady she still refused to cut the story short I will never buy at TRW in Vincent East London their service is rotten and stinks they could not help me I had to go and shop around fir the shoes in the last minute day before the funeral. </p>
Thank you for your post and for affording us the opportunity to respond.
The service described in your post is no way in line with the high service standards we strive to offer our customers. We were concerned to read of your recent experience at one of our stores and immediately escalated this matter to the relevant Area Manager to investigate and address.
We can verify that the Area Manager has been in contact with you to discuss the procedure as this protects the account holder, we further confirm that this matter was addressed with the relevant staff members to ensure that this remains an isolated incident and continuity in our high service standards that we have set remains.
We further wish to sincerely apologize for the manner in which you were assisted and for any inconvenience that may have been caused as a result of this matter. Please feel free to contact us on *** or via email to, *** should you have any further comments, suggestions or inquiries and we will gladly assist.
Sincerely yours,
Truworths Online Team
Thank you for your post and for affording us the opportunity to respond.
The service described in your post is no way in line with the high service standards we strive to offer our customers. We were concerned to read of your recent experience at one of our stores and immediately escalated this matter to the relevant Area Manager to investigate and address.
We can verify that the Area Manager has been in contact with you to discuss the procedure as this protects the account holder, we further confirm that this matter was addressed with the relevant staff members to ensure that this remains an isolated incident and continuity in our high service standards that we have set remains.
We further wish to sincerely apologize for the manner in which you were assisted and for any inconvenience that may have been caused as a result of this matter. Please feel free to contact us on *** or via email to, *** should you have any further comments, suggestions or inquiries and we will gladly assist.
Sincerely yours,
Truworths Online Team