Stinking Service

On Saturday the 17th October my sister and I was in Truworths buying some clothes. 3 ladies from MTN was in the store and they were promoting the 'Spread the love' campaign and paid for our entire purchases. The MTN ladies took the slip as they had to hand it in at MTN. The cashier confirmed that we do NOT require the slip if we had to exchange it for another size or something else. On Saturday the 24th of October we went to the store to get the items exchanged for something else and was told that we do need the slip. First we were told that they will go and check the copies at the back office and we should come back later. On our return we were told that they did not say that and that they cannot help us. We spoke to the supervisor on duty and she said she will let the store manager call us on Tuesday. No call came I then called and spoke to Lindiwe Sive, she said she will call her store manager and call me back. Still no call back. I called the store now and was told that Lindiwe is off and they are not sure if she will be in tomorrow. This is surely not customer service. All the staff has such and attitude and are so unhelpful.