NM
Neli M
1 reviews | Active since Jul 2012
22 Sept 2015, 21:35
Stinking response from a call centre agent
I got a call from a call centre agent agent before 9pm. I asked why I'm getting calls so late and guess what this girl's response was? I quote her \you short paid last month that's why you getting calls this late"I'm sure truworths is better than this. I do not expect such a response from a call centre agent norgal. Sort this out cos if I get this again"
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Truworths's replyOfficial
29 Sept 2015, 10:24Hello nmncube,
Thank you for your post.
We were concerned to hear of your recent experience with one of our Collections Agents. The service described in your post is unacceptable and is not in line with our high service standards.
We have escalated this matter to the manager of the department to address and ensure that this remains an isolated incident. We believe that our Collections Supervisor has been in contact with you to apologize for the incident.
We trust that we were able to adequately respond to your query and wish to apologise once again for your experience. If you have any further queries, please do not hesitate to contact us on ***, or send an e-mail to ***.
Yours sincerely,
Lynn
Thank you for your post.
We were concerned to hear of your recent experience with one of our Collections Agents. The service described in your post is unacceptable and is not in line with our high service standards.
We have escalated this matter to the manager of the department to address and ensure that this remains an isolated incident. We believe that our Collections Supervisor has been in contact with you to apologize for the incident.
We trust that we were able to adequately respond to your query and wish to apologise once again for your experience. If you have any further queries, please do not hesitate to contact us on ***, or send an e-mail to ***.
Yours sincerely,
Lynn
Truworths's reply29 Sept 2015, 10:24
Official
Hello nmncube,
Thank you for your post.
We were concerned to hear of your recent experience with one of our Collections Agents. The service described in your post is unacceptable and is not in line with our high service standards.
We have escalated this matter to the manager of the department to address and ensure that this remains an isolated incident. We believe that our Collections Supervisor has been in contact with you to apologize for the incident.
We trust that we were able to adequately respond to your query and wish to apologise once again for your experience. If you have any further queries, please do not hesitate to contact us on ***, or send an e-mail to ***.
Yours sincerely,
Lynn
Thank you for your post.
We were concerned to hear of your recent experience with one of our Collections Agents. The service described in your post is unacceptable and is not in line with our high service standards.
We have escalated this matter to the manager of the department to address and ensure that this remains an isolated incident. We believe that our Collections Supervisor has been in contact with you to apologize for the incident.
We trust that we were able to adequately respond to your query and wish to apologise once again for your experience. If you have any further queries, please do not hesitate to contact us on ***, or send an e-mail to ***.
Yours sincerely,
Lynn