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Nuraan A
1 reviews | Active since Jun 2015
17 Jun 2015, 18:45
Still waiting on a item that was ordered online
On monday evening I ordered an item of clothing online which I requested to be delivered to one of your branches,I've called your call centre to check if it was delivered as yet however all they can tell me is that its been ordered.I really would like to know when will my delivery happen as it is now the 6th working day.Very disspointed in the delivery service u offer.
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Truworths's replyOfficial
23 Jun 2015, 14:38Hello Nuraan82,
At Truworths, we pride ourselves on offering our customers, with an effortless in store and virtual shopping experience.
We have investigated your concerns raised and established that the delay in the delivery of your parcel was caused due to an error on the part of our store. This has therefore, been brought to the attention of the relevant store Manager to address with store staff.
We wish to confirm that your parcel has in the interim been delivered to the relevant store and that you have been informed of this following our email correspondence.
We thank you for bringing this matter to our attention, as this will assist us to ensure that this does not occur in future.
We trust that we were able to acceptably attend to this matter for you and hope to see you in our stores again soon.
Yours in Fashion,
Lynn
At Truworths, we pride ourselves on offering our customers, with an effortless in store and virtual shopping experience.
We have investigated your concerns raised and established that the delay in the delivery of your parcel was caused due to an error on the part of our store. This has therefore, been brought to the attention of the relevant store Manager to address with store staff.
We wish to confirm that your parcel has in the interim been delivered to the relevant store and that you have been informed of this following our email correspondence.
We thank you for bringing this matter to our attention, as this will assist us to ensure that this does not occur in future.
We trust that we were able to acceptably attend to this matter for you and hope to see you in our stores again soon.
Yours in Fashion,
Lynn
Truworths's reply23 Jun 2015, 14:38
Official
Hello Nuraan82,
At Truworths, we pride ourselves on offering our customers, with an effortless in store and virtual shopping experience.
We have investigated your concerns raised and established that the delay in the delivery of your parcel was caused due to an error on the part of our store. This has therefore, been brought to the attention of the relevant store Manager to address with store staff.
We wish to confirm that your parcel has in the interim been delivered to the relevant store and that you have been informed of this following our email correspondence.
We thank you for bringing this matter to our attention, as this will assist us to ensure that this does not occur in future.
We trust that we were able to acceptably attend to this matter for you and hope to see you in our stores again soon.
Yours in Fashion,
Lynn
At Truworths, we pride ourselves on offering our customers, with an effortless in store and virtual shopping experience.
We have investigated your concerns raised and established that the delay in the delivery of your parcel was caused due to an error on the part of our store. This has therefore, been brought to the attention of the relevant store Manager to address with store staff.
We wish to confirm that your parcel has in the interim been delivered to the relevant store and that you have been informed of this following our email correspondence.
We thank you for bringing this matter to our attention, as this will assist us to ensure that this does not occur in future.
We trust that we were able to acceptably attend to this matter for you and hope to see you in our stores again soon.
Yours in Fashion,
Lynn