1 reviews | Active since Oct 2010
STILL WAITING FOR TRUWORTHS FASHION DELIVERY ALMOST FOR 2 WEEKS EVEN THOU THEY CHARGED ME.
<p>I order some clothes on online with fashion delivery that truworths offers on the 3rd of November 2016,up to today they still havent delivered but by friday the 4th of November they had already charged my account even thou i still havent received the merchadise.i have been calling their customer care the whole week they put me on hold tell me that someone will call me back but till today no one has phoned me.And according to them their fashion delivery takes only 48hours but to my suprise mine has been 2 weeks already.Can someone please help me.</p>
Thank you for your post and informing of your experience with our Fashion Delivery Service.
We confirm that this is not the level of service we strive to provide our customers and sincerely apologize for the manner in which your query was handled.
Whilst we acknowledge that the delay was caused on the part of the courier company, contracted to do deliveries on our behalf, they are mandated to uphold our high service standard. We have therefore escalated this matter to the relevant management to investigate and address.
We are pleased to confirm that your order was successfully delivered on 15 November and once again sincerely apologize for your experience.
Yours in service,
Truworths Online Team
Thank you for your post and informing of your experience with our Fashion Delivery Service.
We confirm that this is not the level of service we strive to provide our customers and sincerely apologize for the manner in which your query was handled.
Whilst we acknowledge that the delay was caused on the part of the courier company, contracted to do deliveries on our behalf, they are mandated to uphold our high service standard. We have therefore escalated this matter to the relevant management to investigate and address.
We are pleased to confirm that your order was successfully delivered on 15 November and once again sincerely apologize for your experience.
Yours in service,
Truworths Online Team