DC
Derek C
1 reviews | Active since Mar 2009
15 Sept 2015, 15:55
Still spam without opt out option
After my previous complaint they claims to have tried to contact me but I did not receive anything. I emailed the address in their response and never got any feedback. Still receiving spam and their messages still contain no opt out
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Truworths's replyOfficial
23 Sept 2015, 12:54Hello derek,
Thank you for your post.
We acknowledge your frustration regarding this matter and wish to apologise for any upset as it was certainly not our intention.
Following our email correspondence and our internal investigation we established that the listed cell phone number was linked to an account.
We confirm that as you have informed us that you do not wish to receive any further communication, your number has thus been removed from our database, and you should no longer receive any further communication from Truworths.
Please once again accept our sincerest apologies for any inconvenience caused.
Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration regarding this matter and wish to apologise for any upset as it was certainly not our intention.
Following our email correspondence and our internal investigation we established that the listed cell phone number was linked to an account.
We confirm that as you have informed us that you do not wish to receive any further communication, your number has thus been removed from our database, and you should no longer receive any further communication from Truworths.
Please once again accept our sincerest apologies for any inconvenience caused.
Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply23 Sept 2015, 12:54
Official
Hello derek,
Thank you for your post.
We acknowledge your frustration regarding this matter and wish to apologise for any upset as it was certainly not our intention.
Following our email correspondence and our internal investigation we established that the listed cell phone number was linked to an account.
We confirm that as you have informed us that you do not wish to receive any further communication, your number has thus been removed from our database, and you should no longer receive any further communication from Truworths.
Please once again accept our sincerest apologies for any inconvenience caused.
Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration regarding this matter and wish to apologise for any upset as it was certainly not our intention.
Following our email correspondence and our internal investigation we established that the listed cell phone number was linked to an account.
We confirm that as you have informed us that you do not wish to receive any further communication, your number has thus been removed from our database, and you should no longer receive any further communication from Truworths.
Please once again accept our sincerest apologies for any inconvenience caused.
Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn