1 reviews | Active since Jul 2012
Still not happy
Hello Charmain<br> I'm not happy with your response, I will take this further. I wont pay for a phone that is not working. I will go to newspapers and my lawyers will be in touch with you. Communication doesn't solve the problem, I want a new phone or my money back.<br> Hello FlorahHellen,<br> Thank you for your post.<br> We have investigated your concerns raised, and have established that this matter has been escalated, and addressed in earnest by both management at the relevant store, as well as MTN.<br> Following the evaluation of the phone, MTN confirmed that it is beyond economical repair, and therefore we are unable to provide authorization to pass a credit for the cell phone on your account. We believe that you have been contacted on numerous occasions, and that the outcome to your query has been explained to you.<br> We acknowledge your frustration regarding this issue, but trust that we were able to adequately address this issue for you.<br> Kind regards,<br> Charmaine
Thank you for your post.
As you were advised in the response to your previous complaint, we have fully investigated your concerns raised. This matter were referred to, and addressed in earnest, by management at the relevant store, as well as MTN.
We confirm that you were advised by MTN that the phone is beyond economical repair, and also that it appeared as if an unauthorized person worked on the phone, prior to MTN's assessment. We regret that you are not pleased with the outcome to your query, but trust that you will be able to see and accept our stance in this matter. When purchasing a handset from us the terms and conditions relating to the handset are governed by MTN.
We acknowledge your frustration regarding this issue, but hope that we were able to sufficiently address this issue for you.
Kind regards,
Charmaine
Thank you for your post.
As you were advised in the response to your previous complaint, we have fully investigated your concerns raised. This matter were referred to, and addressed in earnest, by management at the relevant store, as well as MTN.
We confirm that you were advised by MTN that the phone is beyond economical repair, and also that it appeared as if an unauthorized person worked on the phone, prior to MTN's assessment. We regret that you are not pleased with the outcome to your query, but trust that you will be able to see and accept our stance in this matter. When purchasing a handset from us the terms and conditions relating to the handset are governed by MTN.
We acknowledge your frustration regarding this issue, but hope that we were able to sufficiently address this issue for you.
Kind regards,
Charmaine