1 reviews | Active since Nov 2013
Still No Statement After Multiple Complaints
<p>I opened my Truworths account last year around July or August. I received a statement in September and December and nothing since. I need to complete my SARS tax return and I still haven't received a statement yet I posted a complaint on the 5th May. This is truly terrible service and obvious that you have to many customers to care about quality service</p>
Thank you for your post.
We can verify that following your previous post in this regard, we investigated this matter and can confirm that your statements are being issued on a monthly basis, to the postal address listed on your Truworths account.
Following our recent telephonic conversation you confirmed receipt of your June 2016 statement, received via post.
We acknowledge your frustration in this regard and encourage you to contact us on 021- ********** or via email on ********** , alternatively you may register on our website truworths.co.za should you not receive your statements timeously from the post office.
Yours in service,
Truworths Online Team
Thank you for your post.
We can verify that following your previous post in this regard, we investigated this matter and can confirm that your statements are being issued on a monthly basis, to the postal address listed on your Truworths account.
Following our recent telephonic conversation you confirmed receipt of your June 2016 statement, received via post.
We acknowledge your frustration in this regard and encourage you to contact us on 021- ********** or via email on ********** , alternatively you may register on our website truworths.co.za should you not receive your statements timeously from the post office.
Yours in service,
Truworths Online Team