KA
KA A
1 reviews | Active since Aug 2015
14 Aug 2015, 14:38
still no shoes
Placed a delivery Order on a pair of shoes from ballito on the 31st of July Staff informed me that it will take a week. Phoned truworths on the 8th of august and they told me the shoes were in transit and that they charged me for the shoes. Phoned truworths again on the 13th of august and tthey told me that they were busy doing stock take so they sent the deliveries back.
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Truworths's replyOfficial
18 Aug 2015, 16:42Hello KA1203,
Thank you for bringing your experience with our Fashion Delivery service to our attention and allowing us the opportunity to provide you with feedback.
We completely understand your frustration regarding the late delivery of your parcel and wish to convey our sincerest apologies for any inconvenience caused in this regard.
Upon investigation, we established that due to your order not being adequately processed a delay was caused in the delivery of your parcel. We assure you that this type of service is no more acceptable to us than it is to you and that we will bring this matter to the attention of the relevant manager.
Subsequent to your post, we are pleased to hear that you have received your order.
We once again wish to apologise for the delay in delivery and trust that this matter has been adequately resolved. Please do not hesitate to contact us directly on *** or send an e-mail to ***.
Yours in Fashion,
Lynn
Thank you for bringing your experience with our Fashion Delivery service to our attention and allowing us the opportunity to provide you with feedback.
We completely understand your frustration regarding the late delivery of your parcel and wish to convey our sincerest apologies for any inconvenience caused in this regard.
Upon investigation, we established that due to your order not being adequately processed a delay was caused in the delivery of your parcel. We assure you that this type of service is no more acceptable to us than it is to you and that we will bring this matter to the attention of the relevant manager.
Subsequent to your post, we are pleased to hear that you have received your order.
We once again wish to apologise for the delay in delivery and trust that this matter has been adequately resolved. Please do not hesitate to contact us directly on *** or send an e-mail to ***.
Yours in Fashion,
Lynn
Truworths's reply18 Aug 2015, 16:42
Official
Hello KA1203,
Thank you for bringing your experience with our Fashion Delivery service to our attention and allowing us the opportunity to provide you with feedback.
We completely understand your frustration regarding the late delivery of your parcel and wish to convey our sincerest apologies for any inconvenience caused in this regard.
Upon investigation, we established that due to your order not being adequately processed a delay was caused in the delivery of your parcel. We assure you that this type of service is no more acceptable to us than it is to you and that we will bring this matter to the attention of the relevant manager.
Subsequent to your post, we are pleased to hear that you have received your order.
We once again wish to apologise for the delay in delivery and trust that this matter has been adequately resolved. Please do not hesitate to contact us directly on *** or send an e-mail to ***.
Yours in Fashion,
Lynn
Thank you for bringing your experience with our Fashion Delivery service to our attention and allowing us the opportunity to provide you with feedback.
We completely understand your frustration regarding the late delivery of your parcel and wish to convey our sincerest apologies for any inconvenience caused in this regard.
Upon investigation, we established that due to your order not being adequately processed a delay was caused in the delivery of your parcel. We assure you that this type of service is no more acceptable to us than it is to you and that we will bring this matter to the attention of the relevant manager.
Subsequent to your post, we are pleased to hear that you have received your order.
We once again wish to apologise for the delay in delivery and trust that this matter has been adequately resolved. Please do not hesitate to contact us directly on *** or send an e-mail to ***.
Yours in Fashion,
Lynn