1 reviews | Active since Dec 2016
Still no shoes
<p>I bought a pair of shoes on friday the 16th of december 2016 from truworths,wore them the next day & the sole on the inside of the heel is coming off.took them back the next day & was told they need to be sent to cape town for assessment & in the mean time I should just wait.what kind of bad customer care is this?I expected either an exchange or a refund since I bought them cash,instead I'm being made to wait for 3 weeks for something so simple.they just lost me & I'm gonna make damn everyone I know don't buy anything from them!!</p>
We acknowledge receipt of your complaint via our Facebook page and understand your frustration in this regard.
We discussed your concerns with the management of the store and were informed that on the day the item was returned it was assessed by the Store Manager. As the manager could not be establish if the defect was a manufacturing fault, we believe that you were informed that the shoes would need to be sent to our Quality Assurance Department for further assessment.
We can verify that the item was subsequently sent and we have liaised with our Quality Assurance Department to prioritize the assessment of your shoes.
We sincerely apologize for any inconvenience caused and are committed to remain in contact with you in this regard and will provide you with feedback as soon as the assessment is concluded.
Sincerely yours,
Truworths Online Team
We acknowledge receipt of your complaint via our Facebook page and understand your frustration in this regard.
We discussed your concerns with the management of the store and were informed that on the day the item was returned it was assessed by the Store Manager. As the manager could not be establish if the defect was a manufacturing fault, we believe that you were informed that the shoes would need to be sent to our Quality Assurance Department for further assessment.
We can verify that the item was subsequently sent and we have liaised with our Quality Assurance Department to prioritize the assessment of your shoes.
We sincerely apologize for any inconvenience caused and are committed to remain in contact with you in this regard and will provide you with feedback as soon as the assessment is concluded.
Sincerely yours,
Truworths Online Team