MK
Morongwa K
1 reviews | Active since Jun 2014
11 Jun 2019, 09:25
Still no card
Still no card. After numerous attempts to get a store card delivered to me, I finally received a card, but it's not working. According to the cashiers at the stores, this is apparently my 5th card and it's apparently cancelled. I don't understand how this is my 5th card when I've never received a card at all. And they say it's cancelled because there's another one on the way, how? I got this card over 6mths ago, if there was another one on the way I'm sure it would be here already. This is really getting ridiculous.
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Replies (2)
Truworths's replyOfficial
12 Jun 2019, 08:11We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply12 Jun 2019, 08:11
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
03 Jul 2019, 16:59 Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department.
We were advised that a new card has been issued on 12 June 2019. We tried contacting you to convey our sincerest apologies but were regrettably unsuccessful in our attempt. We will make a diary entry to try and reach you again at the end of July to confirm that your card has arrived.
We acknowledge your frustration however trust that we have adequately resolved your query.
Please feel free to contact us directly on *** or via email on *** should you have any further enquiries, comments or suggestions.
Kind regards,
Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant department.
We were advised that a new card has been issued on 12 June 2019. We tried contacting you to convey our sincerest apologies but were regrettably unsuccessful in our attempt. We will make a diary entry to try and reach you again at the end of July to confirm that your card has arrived.
We acknowledge your frustration however trust that we have adequately resolved your query.
Please feel free to contact us directly on *** or via email on *** should you have any further enquiries, comments or suggestions.
Kind regards,
Truworths Online Team
Truworths's reply03 Jul 2019, 16:59
Official
Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department.
We were advised that a new card has been issued on 12 June 2019. We tried contacting you to convey our sincerest apologies but were regrettably unsuccessful in our attempt. We will make a diary entry to try and reach you again at the end of July to confirm that your card has arrived.
We acknowledge your frustration however trust that we have adequately resolved your query.
Please feel free to contact us directly on *** or via email on *** should you have any further enquiries, comments or suggestions.
Kind regards,
Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant department.
We were advised that a new card has been issued on 12 June 2019. We tried contacting you to convey our sincerest apologies but were regrettably unsuccessful in our attempt. We will make a diary entry to try and reach you again at the end of July to confirm that your card has arrived.
We acknowledge your frustration however trust that we have adequately resolved your query.
Please feel free to contact us directly on *** or via email on *** should you have any further enquiries, comments or suggestions.
Kind regards,
Truworths Online Team