Still Disgusted

You guys(Truworths) are unbelievable. I complained to you publicly and you decided to reply privately. Why reply privately and not publicly?. Why don't you want everyone to see how unfair you treat your customers?. Why are you afraid of public perception?

To those customers reading this, please refer to my previous post about Truworths. After complaining to them, the following is the private response I got from them:

"Upon receipt of your query, we escalated your concerns raised to the relevant management to address. As a customer orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance.

At Truworths, our returns policy facilitates an exchange or a credit on any item returned 30 days from the date of purchase provided that the orginal invoice is presented on return as proof of purchase, and all other requirements of this policy are met. Our policy are presented on the reverse side of our invoice and is available on our website, www.truworths.co.za

We confirm that you were correctly advised upon your visit to the store, and can further confirm that this matter has been resolved. We hope you understand our stance in this regard.

Should you have any concerns, suggestions or queries to share, please contact us directly on *** or via email ***

Kind regards, "

It's not that you can't help, you just don't want to. Don't come and tell me about your return policy at the back of your invoice because number one, you don't tell customers to look at the back of the invoice when you gladly take their money. Now that we want to exchange the shoes, only then you advise us about the policy at the back of the invoice.

Number two, these are your policies and you can help me with an exchange if you wanted to help, but you refuse to. You just don't want to help.

You still haven't answered my question which I asked on my initial post. What the hell am I supposed to do with shoes which don't fit? Maybe you have a smart suggestion.

On your private response which you are trying to hide from potential customers, you said that you believe in clear and correct communication. With who were these policies correctly and clearly communicated to?

You have the nerve to further say that you can confirm that the matter has been resolved. Resolved with who and how because I still have shoes which don't fit which you refuse to exchange. You then go and say you hope that I understand your stance in this regard.

I don't understand your stance and nor does everyone who I told about your pathetic service.