DC
Derek C
1 reviews | Active since Mar 2009
27 Nov 2015, 09:32
Still cannot stop sending me information
Truworths after probably 5 attempts from me cannot remove my details from their system. To make things worse they have promised to do it several time. Now I am getting instalment/account information for 3rd parties. I am pretty sure it is against the law to disclose this sort of information to 3rd parties, ever and above that I WANT MY DETAILS OFF THEIR SYSTEM
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Truworths's replyOfficial
04 Dec 2015, 15:55Hello derek,
Thank you for your post.
We completely understand your unhappiness in this regard and we wish to apologize for the inconvenience caused.
Upon receipt of your post we escalated this matter to the relevant department to assist in this regard. We were informed that whilst your details had been removed it was still linked to the account holders account on a separate system thus communication was still generated to your cellphone number.
We can confirm that this has been rectified and we have communicated this to you via email.
We once again apologize for the inconvenience or frustration caused as a result of this matter.
Yours sincerely,
Lynn
Thank you for your post.
We completely understand your unhappiness in this regard and we wish to apologize for the inconvenience caused.
Upon receipt of your post we escalated this matter to the relevant department to assist in this regard. We were informed that whilst your details had been removed it was still linked to the account holders account on a separate system thus communication was still generated to your cellphone number.
We can confirm that this has been rectified and we have communicated this to you via email.
We once again apologize for the inconvenience or frustration caused as a result of this matter.
Yours sincerely,
Lynn
Truworths's reply04 Dec 2015, 15:55
Official
Hello derek,
Thank you for your post.
We completely understand your unhappiness in this regard and we wish to apologize for the inconvenience caused.
Upon receipt of your post we escalated this matter to the relevant department to assist in this regard. We were informed that whilst your details had been removed it was still linked to the account holders account on a separate system thus communication was still generated to your cellphone number.
We can confirm that this has been rectified and we have communicated this to you via email.
We once again apologize for the inconvenience or frustration caused as a result of this matter.
Yours sincerely,
Lynn
Thank you for your post.
We completely understand your unhappiness in this regard and we wish to apologize for the inconvenience caused.
Upon receipt of your post we escalated this matter to the relevant department to assist in this regard. We were informed that whilst your details had been removed it was still linked to the account holders account on a separate system thus communication was still generated to your cellphone number.
We can confirm that this has been rectified and we have communicated this to you via email.
We once again apologize for the inconvenience or frustration caused as a result of this matter.
Yours sincerely,
Lynn