rM
renelle M
1 reviews | Active since Sept 2014
24 Jul 2015, 12:18
still being charged
I recently made payment of R3210.82 and my instalment was R920... in actual fact I was not even supposed to pay for this month because I have paid R2290.82 more than what I was supposed to pay and I don't even understand why they are still charging me for this month at the same rate of R920!!! I will not be paying any money this month because that R2290.82 was supposed to cover me for two months, I have emailed truworths two times and they have not responded to me as yet and I have been waiting for 2 days!<br> I would like truworths to check their records and do things correctly <br>
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Truworths's replyOfficial
29 Jul 2015, 15:31Hello Renelle.jade2139,
Thank you for your post and for the opportunity to provide you with feedback regarding this matter.
We acknowledge your frustration in this regard however wish to advise you that, when an account holder pays his/her account in advance, via Electronic Funds Transfer (eft), they are required to contact us to inform us to allocate the funds as a pre-payment.
Upon receipt of your post, we have removed the installment due for this month thus your next payment due will be due by 01September 2015
We trust that we were able to satisfactorily attend to your query, and apologize for nor responding to your emails within our response time of two working days.
Kind regards,
Lynn
Thank you for your post and for the opportunity to provide you with feedback regarding this matter.
We acknowledge your frustration in this regard however wish to advise you that, when an account holder pays his/her account in advance, via Electronic Funds Transfer (eft), they are required to contact us to inform us to allocate the funds as a pre-payment.
Upon receipt of your post, we have removed the installment due for this month thus your next payment due will be due by 01September 2015
We trust that we were able to satisfactorily attend to your query, and apologize for nor responding to your emails within our response time of two working days.
Kind regards,
Lynn
Truworths's reply29 Jul 2015, 15:31
Official
Hello Renelle.jade2139,
Thank you for your post and for the opportunity to provide you with feedback regarding this matter.
We acknowledge your frustration in this regard however wish to advise you that, when an account holder pays his/her account in advance, via Electronic Funds Transfer (eft), they are required to contact us to inform us to allocate the funds as a pre-payment.
Upon receipt of your post, we have removed the installment due for this month thus your next payment due will be due by 01September 2015
We trust that we were able to satisfactorily attend to your query, and apologize for nor responding to your emails within our response time of two working days.
Kind regards,
Lynn
Thank you for your post and for the opportunity to provide you with feedback regarding this matter.
We acknowledge your frustration in this regard however wish to advise you that, when an account holder pays his/her account in advance, via Electronic Funds Transfer (eft), they are required to contact us to inform us to allocate the funds as a pre-payment.
Upon receipt of your post, we have removed the installment due for this month thus your next payment due will be due by 01September 2015
We trust that we were able to satisfactorily attend to your query, and apologize for nor responding to your emails within our response time of two working days.
Kind regards,
Lynn