1 reviews | Active since Mar 2014
Stila Make up out of Stock since months
Since November 2014 I keep on going back to Truworths Menlyn in order to buy my Stila make up - which is out of stock for months now!!! Last time I was there - early January 2015 I asked a lady who works there to get the consultant to phone me. She promised she will take care of it. The same day a manager lady phoned me and said she will follow up with the consultant and find out why they have not received stock since 3 months. I asked the manager again to get the consultant to phone me - but, of course no one has phoned me since... No care, no customer service, no nothing!! I will not purchase at Truworths anymore - found another store which sells the same make up. If no one there has the decency to contact their clients and provide good customer service, well I don't need them. I was highly inconvenienced and wasted my time by going back 6 times and still the make up was out of stock. Whoever is in charge there should be fired for not doing their job - a lot of pretty faces there but obviously no brain!
At Truworths we pride ourselves on being a retailer of international standards and we go to great lengths to make certain that our clientele are presented with the highest levels of customer service excellence.
As we were concerned to hear of your concerns raised, we immediately brought this to the attention of the relevant Manager to deal with. We were informed that the store mentioned definitely still stocks Stila beauty products, but that the full range was unfortunately not available over the festive period. We sincerely apologise for the inconvenience this may have caused you. We assure you that this matter will be addressed with the relevant consultants, and the appropriate training given.
We are however pleased to confirm that the specific item you requested has now been sourced for you and will be delivered to the mentioned store. Upon its arrival at the store, you will be contacted immediately.
We trust that we have acceptably addressed this matter for you. Should you require assistance with any other matter of concern, please feel free to contact us on *** or send an e-mail to: ***.
Best regards,
Charmaine
At Truworths we pride ourselves on being a retailer of international standards and we go to great lengths to make certain that our clientele are presented with the highest levels of customer service excellence.
As we were concerned to hear of your concerns raised, we immediately brought this to the attention of the relevant Manager to deal with. We were informed that the store mentioned definitely still stocks Stila beauty products, but that the full range was unfortunately not available over the festive period. We sincerely apologise for the inconvenience this may have caused you. We assure you that this matter will be addressed with the relevant consultants, and the appropriate training given.
We are however pleased to confirm that the specific item you requested has now been sourced for you and will be delivered to the mentioned store. Upon its arrival at the store, you will be contacted immediately.
We trust that we have acceptably addressed this matter for you. Should you require assistance with any other matter of concern, please feel free to contact us on *** or send an e-mail to: ***.
Best regards,
Charmaine