JJ
Jane J
1 reviews | Active since Apr 2014
30 Nov 2015, 10:32
*****ING OF PERSONAL INFORMATION
This morning I received an envelope with a Truworths card in (for an account) I have never and will never shop there. I have not given them my information what so ever. Yet they have my name and postal details.<br> <br> When I phoned the customer service to find out where they had got my details from the phone was put down in my ear.
Helpful (0)
Replies (1)0
Replies (1)
Truworths's replyOfficial
03 Dec 2015, 14:26Hello 6569Jane,
Thank you for your post and affording us the opportunity clarify your concerns.
As part of our ongoing strategy to identify people who we feel would see value in a Truworths account offer, we have obtained your information from a reputable company specializing in this regard.
The account offer that was sent to you was by no means intended to cause any frustration and we would like to apologize for the inconvenience caused.
Each new account promotional offer is linked to a reference number. We therefore confirm that since you have not accepted this offer, an account with us has not been opened for you and your details have been removed from our database.
We further verify that one of our consultants has been in contact with you and reported that you consider this matter resolved.
We hope that we have adequately addressed your concerns. Please feel free to contact us on *** or e-mail *** if you have any other queries or suggestions.
Kind regards,
Onela
Thank you for your post and affording us the opportunity clarify your concerns.
As part of our ongoing strategy to identify people who we feel would see value in a Truworths account offer, we have obtained your information from a reputable company specializing in this regard.
The account offer that was sent to you was by no means intended to cause any frustration and we would like to apologize for the inconvenience caused.
Each new account promotional offer is linked to a reference number. We therefore confirm that since you have not accepted this offer, an account with us has not been opened for you and your details have been removed from our database.
We further verify that one of our consultants has been in contact with you and reported that you consider this matter resolved.
We hope that we have adequately addressed your concerns. Please feel free to contact us on *** or e-mail *** if you have any other queries or suggestions.
Kind regards,
Onela
Truworths's reply03 Dec 2015, 14:26
Official
Hello 6569Jane,
Thank you for your post and affording us the opportunity clarify your concerns.
As part of our ongoing strategy to identify people who we feel would see value in a Truworths account offer, we have obtained your information from a reputable company specializing in this regard.
The account offer that was sent to you was by no means intended to cause any frustration and we would like to apologize for the inconvenience caused.
Each new account promotional offer is linked to a reference number. We therefore confirm that since you have not accepted this offer, an account with us has not been opened for you and your details have been removed from our database.
We further verify that one of our consultants has been in contact with you and reported that you consider this matter resolved.
We hope that we have adequately addressed your concerns. Please feel free to contact us on *** or e-mail *** if you have any other queries or suggestions.
Kind regards,
Onela
Thank you for your post and affording us the opportunity clarify your concerns.
As part of our ongoing strategy to identify people who we feel would see value in a Truworths account offer, we have obtained your information from a reputable company specializing in this regard.
The account offer that was sent to you was by no means intended to cause any frustration and we would like to apologize for the inconvenience caused.
Each new account promotional offer is linked to a reference number. We therefore confirm that since you have not accepted this offer, an account with us has not been opened for you and your details have been removed from our database.
We further verify that one of our consultants has been in contact with you and reported that you consider this matter resolved.
We hope that we have adequately addressed your concerns. Please feel free to contact us on *** or e-mail *** if you have any other queries or suggestions.
Kind regards,
Onela