1 reviews | Active since Mar 2014
Stay away from Truworths Menlyn
I went to Truworths Menlyn on Friday, 27 Feb in the afternoon. The store was fairy empty and in fact I was the only customer in the cosmetic section. Got what I needed and went to the till to pay - I was the only customer at the till. One staff member stood at the till but was on the phone. I waited there for a while and started looking around. I counted (I kid you not!!) 8 staff members standing around and chatting to each other - simply ignoring me - the customer who is standing at the till and would like to pay!. Finally I went to a group of four and asked them if work here. They all nodded. Then I asked if someone would be so kind to assist me. I also asked them why 8 staff members are just standing around and not picking up if someone would like pay???? No answer, no apology no nothing. One staff member eventually could get himself to move and assist me.<br> I will not engage with that store again - don't need this - terrible service. Please people - stay away - not worth it. They don't even realize that if the customers are staying away there will be no jobs for them anymore!<br>
Thank you for the opportunity to respond to your concerns.
The service you have described is in no way a reflection of our international standards that we at Truworths strive to provide to all our customers, and we wish to extend our apologies for any inconvenience you may have experienced as a result.
We immediately escalated your feedback to the attention of the relevant Area Manager to investigate, and we can assure you that the issue will be addressed with the consultants who were on duty at the time of your visit to this store.
Furthermore, we believe that the Area Manager contacted you to apologise for the incident and that you are satisfied with the outcome.
Please feel free to contact us on *** or send an e-mail to *** and we will gladly assist you with any other matter of concern.
Kind regards,
Charmaine
Thank you for the opportunity to respond to your concerns.
The service you have described is in no way a reflection of our international standards that we at Truworths strive to provide to all our customers, and we wish to extend our apologies for any inconvenience you may have experienced as a result.
We immediately escalated your feedback to the attention of the relevant Area Manager to investigate, and we can assure you that the issue will be addressed with the consultants who were on duty at the time of your visit to this store.
Furthermore, we believe that the Area Manager contacted you to apologise for the incident and that you are satisfied with the outcome.
Please feel free to contact us on *** or send an e-mail to *** and we will gladly assist you with any other matter of concern.
Kind regards,
Charmaine
