Staffing issues and no sense of urgency

Went to Truworths Ladysmith on 20/7/22 around 12h10 & left the store @12h50 queuing. There was only 1 Cashier operating & there was a long queue.Customers were busy complaining amongst themselves not knowing what was going on. I felt so sorry for the gentleman that was working as a Cashier,he was taking all that pressure. The store Manager would just come to authorise by his till and go back to her desk or store room. I felt she had no sense emergency & wasn't emphatic at all. Not sure why customers were complaining as this is a norm at this store. You barely find more than 1 Cashier working regardless of busy days or not. If it happens then a second Cashier is brought in,but only after you have waited & waited to be served. This is why I always shop online but regardless I've had 2 incidents where my online order was delivered at their store.On both occassions there was 1 parcel left behind & not checked out. Now I opt for door to door delivery or collection at Uzzi. But this time I had no choice but to visit Truworths Ladysmith as they had the item I needed. Staffing is always an issue & there's always no sense of urgency.