EN
Enver N

1 reviews | Active since Jan 2017

30 Jan 2017, 09:57

STAFF THAT GOES THE EXTRA MILE☺

<p>I WAS SHOCKED WITH THE EXCELLLENT SERVICE I RECEIVED FROM NOZIPHO TWALA AT TRUWORTHS NELSPRUIT PLAZA , I WENT IN ON SATURDAY AND I BOUGHT MYSELF A SHIRT THAT I REALLY LIKED UNFORTUNATELY IT DIDNT FIT AND I CALLED TRUWORTHS NEL PLAZA SUNDAY MORNING TO FIND OUT IF THEY COULD HELP ME WITH THE SIZE I NEEDED BUT THEY DIDNT HAVE IT IN STOCK , NOZIPHO HEARD I WAS DISAPOINTED & SAID SIR I WILL CALL YOU BACK , SHE WENT THE EXTRA MILE TO ACTUALLY CHECH WHICH BRANCH COULD HELP ME WITH THE SIZE I NEEDED AND THEN CALLED ME BACK & TOLD ME THAT SHE COULD ARRANGE IT VIA FASHION EXPRESS. I WAS SO HAPPY THAT SHE COULD GO THE EXTRA MILE TO ASSIST HER CUSTOMERS EVEN ON A SUNDAY , SHE WAS VERY PLEASANT & EFFICIENT.I WAS REALLY AMAZED WITH HER CUSTOMER SERVICE AND SHE MADE MY DAY , I WILL CONTINUE SHOPPING AT TRUWOTHS NEL PLAZA & WISH THERE COULD BE MORE PEOPLE LIKE NOZIPHO IN RETAIL. BIG UPPZ NOZIE</p>

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Replies (1)
Truworths
Truworths's reply02 Feb 2017, 11:27
Official

Thank you for your compliment!

We are thrilled to read that our consultant has assisted you professionally and effortlessly, going the extra mile to make your shopping experience with us memorable.

We will certainly forward your compliment on to the consultant and her management team to ensure that she is recognized for their efforts.

On behalf of Truworths, we would like to thank you for your continued support and look forward to having you as our customer for many years to come.

Kind regards and happy shopping!

Truworths Online Team