1 reviews | Active since Nov 2013
Staff not the face of the brand and store
Yesterday I accompanied my brother to Truworths CW to purchase a phone. The reason for him purchasing a new device was that the previous evening due to unforeseen events .<br> <br> He didn't feel like talking much so I told him I'll get things sorted. He decided to take the Lumia 640 priced at R2799.00 & he knew he had to pay in the difference but when we arrived at the pay point the consultant told him the device price was R1700 & he had to pay an additional R90 at which point he asked the consultant TWICE if she was sure & she agreed. Then afterward he was told she made a mistake and it was actually R2799 now we human we all make mistakes & I understand that but if a client questions a price its best you double check. There after the 2 of the most disrespectful rudest and ill-mannered staff came, <br> Cotha whom I was told is the supervisor who asked me question \Are you the customer "in a loud rude manner. Now whoever is in store I assume is a client regardless of them buying our not or even assisting like I was my brother "
Upon receipt of your post, we escalated this matter to the relevant Store Manager, to investigate and address.
We wish to sincerely apologize to you for the manner in which you were assisted on the day of your visit, and for the conduct of the Store Supervisor. She admitted that it was not her intention to upset in any way and has also apologized.
We believe that the Floor Manager has been in contact with you to discuss your concerns. We guarantee that this matter will be addressed in earnest with the Supervisor responsible, and the appropriate corrective measures will be taken. Further to this, she will also take this as an opportunity to remind staff on the importance of ensuring that customers are given factual information at all times.
We hope that this incident will not deter you from supporting us in future. Should you require assistance with any other matter of concern, kindly contact us directly on ***, or send an e-mail to: ***.
Kind regards,
Lynn
Upon receipt of your post, we escalated this matter to the relevant Store Manager, to investigate and address.
We wish to sincerely apologize to you for the manner in which you were assisted on the day of your visit, and for the conduct of the Store Supervisor. She admitted that it was not her intention to upset in any way and has also apologized.
We believe that the Floor Manager has been in contact with you to discuss your concerns. We guarantee that this matter will be addressed in earnest with the Supervisor responsible, and the appropriate corrective measures will be taken. Further to this, she will also take this as an opportunity to remind staff on the importance of ensuring that customers are given factual information at all times.
We hope that this incident will not deter you from supporting us in future. Should you require assistance with any other matter of concern, kindly contact us directly on ***, or send an e-mail to: ***.
Kind regards,
Lynn