1 reviews | Active since Nov 2013
Staff not honoring prices on items
Yesterday I went to Truworths at the Watercrest mall in Durban and picked some kiddies clothes that were on sale. After spending so much time in the store I go to the till to pay only to be told that the sale only starts the next day. The sign is on the extreme left of the window and not near the entrance so noone will ever notice! It's very deceptive or stupid of the staff!! They were not interested in customer service or honoring the price on the shelf. Every other store in the mall had items on sale on the 30th but the truworths staff jumped on the wagon to pretend to be having a sale but were not honoring the items marked down on the 30th. I am also management in Retail and we highlight honoring prices on the shelf, excellent customer service and diligence of staff members to name a few. That means if the sale starts on the 31st, then prices are adjusted on the morning of the 31st before the store opens . It's only logically. I always have a bad experience at Truworths and as a result avoid shopping there. I am hoping someone cares enough about this company to right this wrong and perhaps give me hope as a future customer!! I have 2 babies and its a real effort for me to go shopping after work hours. My time was wasted by *********** staff which don't respect other peoples time not company Ethics is unfair on both parties.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant Management to address.
We can confirm that the relevant Area Manager has been in contact with you to convey our sincerest apologies. We are pleased to confirm that you will be visiting the store and can confirm that this matter has been resolved.
We wish to apologise for any inconvenience caused.
Kind regards,
Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant Management to address.
We can confirm that the relevant Area Manager has been in contact with you to convey our sincerest apologies. We are pleased to confirm that you will be visiting the store and can confirm that this matter has been resolved.
We wish to apologise for any inconvenience caused.
Kind regards,
Truworths Online Team
The area manager has kindly contacted me and had resolved this together with the store manager.
I will be shopping at Truworths know that there is good support.
Thank you
The area manager has kindly contacted me and had resolved this together with the store manager.
I will be shopping at Truworths know that there is good support.
Thank you
