1 reviews | Active since Oct 2013
Staff mock clients
I purchased 2 items in February and went for a weekend away. I thought that the slip is in the parcel that I need to return items that was not suitable. The tags and tickets in place and was not removed.<br> <br> When I went back to Truworths there were 4 ladies ad the payment counter. I took R 2700.00 worth of goods to buy and to credit the 2 items I returning. The staff has ball in laughing and chatting in their language. I later learned that the manager was not there and eventually I was able to speak to him on the phone after an hour.<br> <br> Next day I met him at the strore. I is not interested in helping me unless I have the exact dat and time I purchased the 2 items.<br> <br> I left the items there and is still waiting for him to call me give a solution. Please Truworths go back on your records and se how much I spend at Truworths in the past. <br> <br> Due to my business I either pay cash or on bank card. I do not want my money back I just want to exchange the goods.
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to all our valued customers.
In line with our Returns Policy, we will happily credit or exchange all merchandise deemed unsuitable provided it is returned with the original invoice; the swing ticket is still attached and the item has not been worn or used.
We liaised with the Store Manager in question who informed us that your exchange could not be authorised as it did not comply with the terms and conditions of our Returns Policy. We established that you were not in possession of the proof of purchase and provided an incorrect date of purchase. You were therefore asked to provide a bank statement showing the date of this transaction so that we could locate our copy of the proof of purchase.
Please be advised that, upon presentation of your bank statement, we will do our utmost to assist you in this regard.
Thank you again for the opportunity to address your concerns. Please feel free to contact us on *** or send an e-mail to *** if you have any further queries or concerns.
Kind regards,
Charmaine
At Truworths, we pride ourselves on offering international standards of merchandise and service excellence to all our valued customers.
In line with our Returns Policy, we will happily credit or exchange all merchandise deemed unsuitable provided it is returned with the original invoice; the swing ticket is still attached and the item has not been worn or used.
We liaised with the Store Manager in question who informed us that your exchange could not be authorised as it did not comply with the terms and conditions of our Returns Policy. We established that you were not in possession of the proof of purchase and provided an incorrect date of purchase. You were therefore asked to provide a bank statement showing the date of this transaction so that we could locate our copy of the proof of purchase.
Please be advised that, upon presentation of your bank statement, we will do our utmost to assist you in this regard.
Thank you again for the opportunity to address your concerns. Please feel free to contact us on *** or send an e-mail to *** if you have any further queries or concerns.
Kind regards,
Charmaine