1 reviews | Active since Nov 2012
Staff members using my Account
On Friday the 31/07/2015 i went to Truworths in Germiston to do some shopping ONly to learn that someone has been using by Account.<br> <br> The person who used my Account spent R7000 on a cell phone. The people at the store couldnt give me any information or even try to understand my situation or offer further assistance. i was asked about my kids if maybe they used my acount.<br> <br> I fail to understand as to how does one to a purchase without any verification, no card was used but still the bill is high. My personal details have been changed the only thing that still belongs to me is my ID number.<br> <br> Its very sad to learn that the people working for Truworths are *****s as i belive this was an inside job.<br> <br> No answers from management, i have to run around like a headless chicken trying to proof that i did not purchase the cellphone worth R7000.<br> <br> I still wana know HOW DOES ONE CHANGE DETAILS ON SOMEONES ACCOUNT AND PURCHASE WITHOUT ANY VERIFICATION.<br> <br> <br> <br>
Thank you for your post.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. We acknowledge your frustration and regret the inconvenience you experienced as a result of this matter.
We would like to assure you that we take every precaution to ensure that these instances do not occur. Occasionally, these blocking measures are not always successful; however, when we are notified of ***** immediate action is taken.
We verify that after you informed us of the ********** transaction and submitted the relevant documentation, a thorough investigation was done. We are pleased to confirm that your account has subsequently been credited with the mentioned amount and an apology letter was sent to you in this regard.
We trust that we were able to adequately attend to your concerns. However, as we value feedback we encourage you to contact us on *** or via email on *** should you have any further comments of suggestions.
Kind regards,
Lynn
Thank you for your post.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. We acknowledge your frustration and regret the inconvenience you experienced as a result of this matter.
We would like to assure you that we take every precaution to ensure that these instances do not occur. Occasionally, these blocking measures are not always successful; however, when we are notified of ***** immediate action is taken.
We verify that after you informed us of the ********** transaction and submitted the relevant documentation, a thorough investigation was done. We are pleased to confirm that your account has subsequently been credited with the mentioned amount and an apology letter was sent to you in this regard.
We trust that we were able to adequately attend to your concerns. However, as we value feedback we encourage you to contact us on *** or via email on *** should you have any further comments of suggestions.
Kind regards,
Lynn