CM
Carin M
1 reviews | Active since Nov 2013
17 Nov 2015, 15:48
Staff have no respect towards clients....
I receive an email regarding a late payment. I contact the number to query why Truworths is requesting a payment in advance to prevent any negative impact on the credit bureau????<br> I call through to query this and inform them that due to business events, I haven't had the time. See my account history??<br> Your staff are busy laughing over the phone, not hearing a word I was saying because they make a mockery of your very frustrated clients. So I will post about my experience on social media....
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Truworths's replyOfficial
23 Nov 2015, 13:54Hello Caz14,
Thank you for your post.
The service described in your post is completely deplorable. Whilst we acknowledge that your account is being handled by an outside collector Blake and Associates to do collections on our behalf, all companies affiliated to us are mandated to uphold our high service standards.
We therefore, escalated this matter to their management team to address.
We apologize for this experience and for the delay in our response. Should you require assistance, feel free to contact us directly on *** or via email on ***.
Yours sincerely,
Lynn
Thank you for your post.
The service described in your post is completely deplorable. Whilst we acknowledge that your account is being handled by an outside collector Blake and Associates to do collections on our behalf, all companies affiliated to us are mandated to uphold our high service standards.
We therefore, escalated this matter to their management team to address.
We apologize for this experience and for the delay in our response. Should you require assistance, feel free to contact us directly on *** or via email on ***.
Yours sincerely,
Lynn
Truworths's reply23 Nov 2015, 13:54
Official
Hello Caz14,
Thank you for your post.
The service described in your post is completely deplorable. Whilst we acknowledge that your account is being handled by an outside collector Blake and Associates to do collections on our behalf, all companies affiliated to us are mandated to uphold our high service standards.
We therefore, escalated this matter to their management team to address.
We apologize for this experience and for the delay in our response. Should you require assistance, feel free to contact us directly on *** or via email on ***.
Yours sincerely,
Lynn
Thank you for your post.
The service described in your post is completely deplorable. Whilst we acknowledge that your account is being handled by an outside collector Blake and Associates to do collections on our behalf, all companies affiliated to us are mandated to uphold our high service standards.
We therefore, escalated this matter to their management team to address.
We apologize for this experience and for the delay in our response. Should you require assistance, feel free to contact us directly on *** or via email on ***.
Yours sincerely,
Lynn