**** srevice ever

I placed my order 2 weeks back for delivery to my business address with no luck I am still waiting for my order. I received a call on Monday stating that the lady who took my order made an error with my delivery address therefore it had to be corrected for the delivery to take place. Yesterday I got another call stating that my goods will reach me today by 10:00 AM and I’m still waiting??????????. This morning I decided to pick up my phone and call myself I was placed on hold for close to an hour then transferred to 6 different departments and to me it seems as if no one knows what they doing there. Now I spoke to Pemela in the call centre that is a SUPERVISOR how and who the hell made her a SUPERVISOR made the biggest mistake ever because instead of going the extra mile hearing my frustration she decided to transfer me again and drops the phone on me after I asked for the email address of her national sales manager. I am so frustrated and angry that I feel I need to close my account with Truworths and take my money ells where yes you gone say its ok but that’s one customer lost to much. I will be taking this to all social media platforms as this is useless and disgusting business. You have stuff out there that is dragging your business through the mud. I believe there are people out there that can do a better job. If Pemela was placed in that position it was because she was a good agent but now she’s doing a very good job by ****ing truworths up in one shot. I want my items delivered to my business address today before end of business. And this matter put to bed I can’t get more frustrated than this. Word of mouth is the best way to make your business fall or reach heights you can’t even believe, I would personally get rid of Pemela because if she can give this kind of service to me how many more customers are getting the same behaviour from her that stinks. I spoke to a gentleman called Robin Moodley he is caring Truwords name high that guy he deserves to be part of your staff and a manager. He’s trying to assist but I don’t think he will manage to get my stuff to me today. I ordered it specially in advance because I knew I was going to use it tomorrow. Get my order to me today still !!!!!!!!!!

Only to receive one item out of 6 items I ordered