AP
Angela P
1 reviews | Active since Jan 2012
19 Jun 2015, 12:57
Spam smses for Account
So Truworths obviously was provided with or purchased contact details from someone and they've got them mixed up. So I'm getting smses addressed to my boyfriend because whoever you got the details from or whoever sold the info to you, cannot even capture it correctly.<br> We don't appreciate the \harassment"to try and get us to open an account with you. I thought you weren't allowed to try and sell credit unless the person agreed to it. Last time I checked we didn't agree to truworths sending us spam and don't see why if we don't want to consent to further communication the onus should be on us to \""opt out\"".<br> Please remove the details from your database.<br> """
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Truworths's replyOfficial
24 Jun 2015, 13:16Hello angpat,
Thank you for your post and allowing us the opportunity to respond.
As part of our ongoing strategy to identify people who we feel would see value in a Truworths account offer, we have obtained the information from a reputable company specialising in this regard.
The account offer that was sent to the recipient was by no means intended to cause any frustration, and we can assure you that we adhere strictly to the requirements stipulated by the Direct Marketing Association (DMA). All contact details linked to this offer have subsequently been removed from our database as per your request, and you should no longer receive any further communication from Truworths in this regard.
Following our telephonic communication, we confirm that you have been informed of this and that the opt-out options for the DMA was sent to you via email.
We trust that we have sufficiently addressed your concerns. Should you have any other queries or suggestions, please feel free to contact us directly on *** or send an e-mail to ***.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
As part of our ongoing strategy to identify people who we feel would see value in a Truworths account offer, we have obtained the information from a reputable company specialising in this regard.
The account offer that was sent to the recipient was by no means intended to cause any frustration, and we can assure you that we adhere strictly to the requirements stipulated by the Direct Marketing Association (DMA). All contact details linked to this offer have subsequently been removed from our database as per your request, and you should no longer receive any further communication from Truworths in this regard.
Following our telephonic communication, we confirm that you have been informed of this and that the opt-out options for the DMA was sent to you via email.
We trust that we have sufficiently addressed your concerns. Should you have any other queries or suggestions, please feel free to contact us directly on *** or send an e-mail to ***.
Kind regards,
Lynn
Truworths's reply24 Jun 2015, 13:16
Official
Hello angpat,
Thank you for your post and allowing us the opportunity to respond.
As part of our ongoing strategy to identify people who we feel would see value in a Truworths account offer, we have obtained the information from a reputable company specialising in this regard.
The account offer that was sent to the recipient was by no means intended to cause any frustration, and we can assure you that we adhere strictly to the requirements stipulated by the Direct Marketing Association (DMA). All contact details linked to this offer have subsequently been removed from our database as per your request, and you should no longer receive any further communication from Truworths in this regard.
Following our telephonic communication, we confirm that you have been informed of this and that the opt-out options for the DMA was sent to you via email.
We trust that we have sufficiently addressed your concerns. Should you have any other queries or suggestions, please feel free to contact us directly on *** or send an e-mail to ***.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
As part of our ongoing strategy to identify people who we feel would see value in a Truworths account offer, we have obtained the information from a reputable company specialising in this regard.
The account offer that was sent to the recipient was by no means intended to cause any frustration, and we can assure you that we adhere strictly to the requirements stipulated by the Direct Marketing Association (DMA). All contact details linked to this offer have subsequently been removed from our database as per your request, and you should no longer receive any further communication from Truworths in this regard.
Following our telephonic communication, we confirm that you have been informed of this and that the opt-out options for the DMA was sent to you via email.
We trust that we have sufficiently addressed your concerns. Should you have any other queries or suggestions, please feel free to contact us directly on *** or send an e-mail to ***.
Kind regards,
Lynn